Ecommerce eBooks & Guides

Playbooks, benchmarks, and how-to guides on loyalty, reviews, and AI search

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The 2022 reviews consumer survey

Check out the results from our recent reviews consumer survey to understand how shoppers are engaging online.

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Black Friday 2022 marketing strategies

All the marketing strategies you need to make the Black Friday frenzy last for a lifetime.

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How to curate a better buyer journey

Learn how to meet shoppers with relevant and influential content wherever they are.

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The ultimate ecommerce retention playbook

Learn top strategies strengthening customer relationships from leading brands.

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The state of brand loyalty 2022

Global consumers have weighed in, revealing their expectations on all things loyalty in 2022.

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Step-by-step loyalty program implementation

Your guide to each phase of the loyalty launch process: timelines, strategy, email, social, and more.

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The commerce gap: connecting online & offline with enterprise loyalty

The hybrid shopper is here, and enterprise loyalty helps brands create a seamless experience between online and offline channels.

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The buyer's guide to switching enterprise reviews solutions

The essential guide to navigating the switching process from a legacy reviews solution.

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The buyer's guide to enterprise loyalty

The definitive guide to navigating the enterprise loyalty buying process.

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The Quickstart guide to loyalty programs

Everything you need to know about starting a loyalty program.

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What is customer engagement & why is it important?

A whopping 86% of customers are willing to pay more for experiences that blow them away.

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