The Ultimate eCommerce Retention Playbook

Top strategies for strengthening customer relationships from leading brands.

get started with yotpo
Use Loyalty Programs to Drive Stronger Retention Engage Customers With Better eCommerce Experiences Focus on Community Advocacy
Chapter 1 Use Loyalty Programs to Drive Stronger Retention

Loyalty programs are a key retention strategy to lock in loyal shoppers and drive higher value with every action they take, including both transactions and engagements.

loyalty program
Chapter 2 Engage Customers With Better eCommerce Experiences

What types of customer experiences drive retention? Experiences that are exactly what customers want — no hiccups or friction. On the customer side, everything should feel easy and seamless, no matter the channel or touchpoint.

loyalty reward
Chapter 3 Focus on Community Advocacy

Brands need to double down on advocacy and engagement to build customer relationships that last. It's essential for brands to create opportunities that allow their customers to speak for them to build and engage community.

referrals
Interested in Yotpo?
Schedule a call with one of our eCommerce experts to learn more.
Thank you.
We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
Yotpo customers logosYotpo customers logosYotpo customers logos
Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

Shopify plus logo Laura Doonin, Commercial Director
Yotpo customers logosYotpo customers logosYotpo customers logos