“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Updated: May 22, 2026
PLEASE READ THESE PARTICIPANT TERMS CAREFULLY. BY ACCESSING, JOINING, ENROLLING IN, OR PARTICIPATING IN YOTPO SAMPLING OR ANY RELATED TESTING, PRODUCT REVIEW, SURVEY, FEEDBACK, OR CONTENT PROGRAM (COLLECTIVELY, THE “SERVICES”), YOU AGREE TO BE LEGALLY BOUND BY THESE PARTICIPANT TERMS (THE “TERMS”). IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.
THE SERVICES ARE OPERATED BY YOTPO LTD. AND/OR ITS AFFILIATES (“YOTPO,” “WE,” “US,” OR “OUR”). THESE TERMS GOVERN YOUR PARTICIPATION AS AN INDIVIDUAL TESTER, REVIEWER, PANELIST, CREATOR, OR OTHER PARTICIPANT.
BY ACCEPTING THESE TERMS, YOU REPRESENT AND WARRANT THAT ALL INFORMATION YOU SUBMIT TO YOTPO OR THROUGH THE SERVICES IS TRUE, CURRENT, AND COMPLETE.
NOTE THAT THE “NOTICES, GOVERNING LAW, AND ARBITRATION AGREEMENT” SECTION BELOW CONTAINS PROVISIONS THAT REQUIRE, WITH LIMITED EXCEPTIONS, ALL DISPUTES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES TO BE RESOLVED IN BINDING ARBITRATION, AND NOT IN COURT AND THAT YOU WAIVE THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION IN CONNECTION WITH SUCH DISPUTES. PLEASE READ THE ARBITRATION AGREEMENT CAREFULLY. BY USING THE SERVICES OR ACCEPTING THESE TERMS OF USE, YOU HEREBY AGREE TO BE BOUND BY THE ARBITRATION AGREEMENT.
You may use the Services only if: (i) you are at least 18 years old; (ii) you are legally capable of entering into a binding agreement; (iii) your participation does not violate any other agreement or obligation applicable to you; and (iv) you are not prohibited by applicable law from receiving products, incentives, or participating in the applicable campaign; (v) you are not an employee of an applicable Brand Partner for the campaign; and (vi) you reside in the US.
We may limit, reject, suspend, or terminate your access to the Services or your participation in any campaign at any time, with or without notice to you in our sole discretion.
Yotpo Sampling is a product testing and feedback program that may allow you to: (i) create a participant profile; (ii) submit eligibility details, preferences, demographic information, and shipping information; (iii) apply or express interest in product testing opportunities, surveys, review campaigns, or similar activities; (iv) receive products, discounts, reimbursement opportunities, gift cards, points, or other incentives in connection with a campaign (each an “Incentive” and collectively “Incentives”); and (v) submit ratings, reviews, survey answers, photos, videos, testimonials, comments, or other feedback regarding a product, service, or experience.
The Services may be offered by Yotpo alone or by Yotpo in connection with one or more merchants, brands, retailers, manufacturers, agencies, or other third parties (“Brand Partners”).
Submitting a profile, answering screening questions, or expressing interest in a campaign does not mean you will be selected to participate in Yotpo Sampling. Yotpo and applicable Brand Partners may choose participants using any lawful criteria they determine at their discretion. We do not guarantee: (i) that you will be invited to any campaign; (ii) that any product will be sent to you; (iii) that you will remain eligible for any campaign; (iv) that you will receive any minimum number of opportunities, incentives, products, or payments; or (v) that any content you submit will be published, displayed, or kept live for any period of time.
When you first use the Services, you must provide complete and accurate information as requested on the registration form, and you must maintain and update such information to keep it complete and accurate. You are responsible for all activities that occur under your account. You may not use a third party’s account at any time, and you shall not allow anyone other than yourself to access or use the Services from your account. You agree to notify Yotpo immediately of any unauthorized use of your account. Yotpo shall not be liable for any losses you incur as a result of someone else’s use of your account either with or without your knowledge. You may be held liable for any losses incurred by Yotpo, our affiliates, officers, directors, employees, consultants, agents and representatives due to someone else’s use of your account. Your account information will be processed in accord with Yotpo’s Privacy Policy as further described in Section 14 below.
“Content” means any information or material you submit through or in connection with an individual campaign specifically or with the Services generally, including profile information, survey responses, reviews, ratings, comments, photos, videos, testimonials, product ideas, feedback, and other materials.
You are solely responsible for the content of the Content. You represent and warrant to us and any applicable Brand Partner that: (i) the Content is truthful and based on your real experience where applicable; (ii) the Content is your own or you have all rights needed to submit it; (iii) the Content does not infringe, misappropriate, or violate any third-party right, including privacy, publicity, copyright, trademark, or other proprietary rights; (iv) the Content does not contain unlawful, defamatory, harassing, hateful, obscene, or misleading material; and (v) the Content does not contain malware, harmful code, or anything intended to damage systems or data. FURTHER, YOU MUST NOT SUBMIT CONTENT GENERATED ENTIRELY BY ARTIFICIAL INTELLIGENCE OR OTHER AUTOMATED MEANS WHERE THE CAMPAIGN OR YOTPO INSTRUCTIONS REQUIRE FIRST-HAND, AUTHENTIC PARTICIPANT CONTENT.
In addition, you must ensure that the Content does not include (i) protected health information regulated by the Health Insurance Portability and Accountability Act (“HIPAA”) or medical information governed by state healthcare privacy laws, (ii) Social Security numbers, driver’s license numbers or other government-issued identification numbers, (iii) financial information, banking account numbers or passwords, or information regulated by the Gramm-Leach-Bliley Act, (iv) biometric data regulated by biometric privacy laws, (v) criminal history, (vi) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation or other information that constitutes “special categories of data” or (ix) Personal Information of children under sixteen (16) years of age regulated by the Children’s Online Privacy Protection Act of 1998. We shall have no liability with respect to such information, notwithstanding anything in the Agreement to the contrary.
To the extent that the Content includes any material subject to copyright, you agree that such Content is done as a “work made for hire” as that term is defined under U.S. copyright law and that as a result, we shall own the Content. To the extent that the Content does not qualify as work made for hire under applicable law, you assign to us, our successors and assigns, all rights and title and interest in and to the Content, including all copyrights, trademarks and other proprietary rights therein. All of such rights shall vest in us immediately upon creation of the Content. You agree to execute and deliver any instruments and to cooperate with us in all reasonable respects to carry out the foregoing assignment. To the extent that ownership of any of the Content does not vest in us pursuant to the previous sentences, you hereby irrevocably grant us world-wide, non-exclusive, royalty-free, assignable, sublicensable , transferable rights to use and exploit the Content (in whole or in part) for any purpose in perpetuity. Without limiting the foregoing, you acknowledge and agree that we, and our designated sublicensees and/or applicable assignees of the Content, may use your Content in a number of different ways, including without limitation by publicly displaying, reformatting, creating derivative works from, distributing, and allowing others to do the same to it or to such combined work, including in connection with websites, e-commerce channels, online properties or other media including paid advertising across multiple channels or sharing such Content with third-parties. You hereby irrevocably waive, and cause to be waived, against us (and any of their suppliers, distribution partners, or licensees) any claims and assertions of moral rights, rights of publicity or attribution with respect to the Content. For avoidance of doubt, you agree you will not receive any additional incentives or compensation for publication or other use or exploitation of the Content, other than the Incentives.
If you accept an invitation to participate in a campaign, you agree to follow all campaign instructions and requirements communicated by Yotpo or the applicable Brand Partner, including deadlines, submission requirements, disclosure requirements, product handling requirements, and eligibility rules which may be more restrictive than the rules of these Terms.
If the Content includes feedback, that feedback must reflect your real views and actual experience. You agree that: (i) your Content will reflect only your genuine opinions and actual experience with the product or service; (ii) you will not make claims you cannot personally support; (iii) you will not say or imply that you speak for Yotpo or any Brand Partner; (iv) you will not hide the fact that you received a product, discount, reimbursement, or any other benefit if disclosure is required by law or platform rules; and YOUR CONTENT MAY HAVE OBLIGATIONS UNDER U.S. LAW INCLUDING BUT NOT LIMITED TO THE FEDERAL TRADE COMMISSION (FTC). By using the Services or participating in a campaign you represent and warrant that you will comply with all applicable laws, rules, and guidance relating to endorsements, testimonials, reviews, and advertising disclosures, including applicable Federal Trade Commission guidance. The FTC may require all campaign participants (such as yourself) to disclose that they have received an Incentive for free in exchange for their reviews, and provide their honest feedback about such products. No Incentive is conditioned on the participant submitting positive feedback, a favorable rating, or any particular sentiment. Participants are expected to provide honest feedback, including negative feedback where applicable.Please note that failure to abide by these rules will result in suspension and/or removal from a campaign and/or the Services. Yotpo and Brand Partners may require participants to include specific disclosures and may decline to publish, remove, or request correction of Content that lacks required disclosures or otherwise appears non-compliant.
Yotpo or a Brand Partner may remove, decline to use, or require correction of any content that appears inaccurate, deceptive, unlawful, non-compliant, or inconsistent with campaign requirements.
You are responsible for deciding whether to use a product made available through the Services or a campaign as an Incentive. Do not use any product if you believe doing so may create a health, safety, allergy, or other risk for you or anyone else.
You agree that: (i) you will read and follow all product labels, warnings, instructions, and directions; (ii) you will stop use if you experience a problem or concern; (iii) you will seek appropriate medical, technical, or professional assistance where needed; (iv) you will keep products away from children, pets, or others where appropriate; and (v) you will use products only in a lawful and reasonably intended manner.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ASSUME THE RISKS THAT MAY ARISE FROM YOUR VOLUNTARY PARTICIPATION IN A CAMPAIGN AND FROM YOUR HANDLING OR USE OF ANY INCENTIVES PROVIDED THROUGH THE SERVICES AND, AS BETWEEN YOU AND US, YOU EXPRESSLY RELEASE US FROM ANY CLAIMS RELATED TO YOUR HANDLING AND/OR USE OF THE PRODUCTS YOU RECEIVE AS AN INCENTIVE, WHETHER THE PRODUCTS WERE DEFECTIVE OR NOT.
Unless Yotpo or the applicable Brand Partner clearly states otherwise in writing for a specific campaign: (i) products sent to you as Incentives do not need to be returned; (ii) Incentives are one-time campaign benefits only; (iii) you are not entitled to any continuing compensation, royalties, residuals, or future payments; (iv) you may not resell or otherwise commercially exploit any items you receive as part of a campaign; and v) we may condition eligibility or incentive delivery on completion of stated campaign steps.
We or a Brand Partner may withhold, cancel, reclaim, or decline to issue any Incentive where we or the Brand Partner reasonably believes you violated these Terms, provided inaccurate information, failed to complete required campaign steps, engaged in fraud or abuse, or otherwise acted inconsistently with campaign rules or these Terms.
Your participation in the Services or any campaign does not create any employment, agency, partnership, franchise, joint venture, fiduciary, or independent contractor relationship between you and Yotpo or between you and any Brand Partner.
You are participating as an individual on a voluntary, non-exclusive basis. Nothing in these Terms obligates Yotpo to offer you any minimum volume of opportunities or prevents you from participating in other lawful programs, except where a specific campaign imposes limited confidentiality or exclusivity requirements that you separately accept.
You are solely responsible for determining and satisfying any tax, reporting, or similar obligations that may arise from products, reimbursements, discounts, cash, points, gift cards, or other Incentives you receive through the Services. If Yotpo determines that tax reporting information is required in connection with amounts paid or benefits provided to you, you agree to promptly provide accurate requested information.
From time to time, Yotpo or a Brand Partner (either as applicable a “Disclosing Party”) may provide you with non-public information relating to a product, launch, test, campaign, business activity, feature, or other matter (“Confidential Information”). Confidential Information shall not include information that, at the time of disclosure: (i) is or becomes generally available to and known by the public other than as a result of, directly or indirectly, any breach of this Section by you, (ii) is or becomes available to the you on a non-confidential basis from a third-party source, provided that such third party is not and was not prohibited from disclosing such Confidential Information, (iii) was known by or in the possession of the you before being disclosed by or on behalf of the Disclosing Party, (iv) was or is independently developed by the you without reference to or use, in whole or in part, of any of the Disclosing Party’s Confidential Information; or (v) is required to be disclosed under applicable Law or a valid order issued by a court or governmental agency of competent jurisdiction.
You shall: (i) protect and safeguard the confidentiality of the Disclosing Party’s Confidential Information with at least a commercially reasonable degree of care, (ii) not use the Disclosing Party’s Confidential Information, or permit it to be accessed or used, for any purpose other than to exercise its rights or perform its obligations under these Terms; and (iii) not disclose any such Confidential Information to any person or entity. The provisions of this Section shall survive the natural expiration or termination of this Agreement for any reason for a period of three (3) years.
You instruct Yotpo to use, disclose, transfer or otherwise process account registration information and any other personal information (or personal data) collected in connection with your use of the Services as described in Yotpo’s Privacy Policy, as updated from time to time (currently available https://www.yotpo.com/privacy-policy/).
The Services may involve third-party websites, retailers, marketplaces, social media services, review platforms, survey tools, payment providers, shipping providers, or other third-party products or services (“Third-Party Platforms”).
Your use of any Third-Party Platform is governed by that third party’s terms and policies, not these Terms. Yotpo is not responsible for Third-Party Platforms, including their content, functionality, security, availability, or data practices. If a campaign requires you to post on or interact with a Third-Party Platform, you are solely responsible for complying with that platform’s rules. For the avoidance of doubt, Yotpo is not responsible for the shipping, delivery, handling, return, or customer service related to any Incentives you may receive as part of a campaign.
EXCEPT AS EXPRESSLY PROVIDED HEREIN: (I) THE SERVICES , THE PRODUCTS, ANY THIRD-PARTY SERVICES, ARE PROVIDED BY YOTPO TO YOU “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED; (II) TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, YOTPO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE; (III) YOTPO DOES NOT WARRANT THAT THE SERVICES, THIRD-PARTY SERVICES, OR CONTENT AVAILABLE THROUGH THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE PLATFORM OR THE SERVER(S) THAT MAKE THE PLATFORM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (IV) YOTPO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT YOUR USE OF THE SERVICES WILL COMPLY WITH LAWS OR OTHERWISE RELATING TO THE USE OR THE RESULTS OF THE USE OF THE SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY WHERE SUCH LIMITATIONS ARE INAPPLICABLE.
Except as provided herein, all content made available on the Services (including, but not limited to, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, information, code and software, and the selection and manner of compilation and presentation) (the “Materials”), is owned by Yotpo, a Brand Partner, or other content providers, or their licensors, and may be protected by copyright, trademark, and other applicable laws.
Subject to and conditioned on your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and to access the Materials for informational purposes. We and our licensors retain all our right, title and interest in and to all patent rights, inventions, copyrights, know-how, and trade secrets relating to the Services. Our logos and names are trademarks and may be registered in certain jurisdictions. All other product names, company names, marks, logos and symbols on the Services may be the trademarks of their respective owners, including the Brand Partners. Except as expressly stated above, nothing in these Terms confers any license under any of our or any third party’s intellectual property rights. All rights not expressly granted herein are reserved. You agree to abide by all additional restrictions displayed on the Services as they may be updated from time to time.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOTPO, ITS AFFILIATES, BRAND PARTNERS, LICENSORS, SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL DISTRESS, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, CAMPAIGNS, THE CONTENT, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOTPO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, ANY CAMPAIGN OR PRODUCT, THE CONTENT OR THE SERVICES WILL NOT EXCEED $100 USD.
To the fullest extent allowed by applicable law, you agree to indemnify, defend and hold harmless Yotpo, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by you and/or any third-party due to or arising out (i) of your breach of these Terms or the documents they incorporate by reference or (ii) your violation of any law, regulation (including but not limited to FTC regulations), or the rights of a third-party. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide reasonable notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder). You shall have the option to undertake and conduct the defense of any such Claim. You shall keep us fully apprised of all developments in such action and shall not enter into any settlement or admit liability or fault without our full prior written approval; and at the request and sole expense of you, we agree to reasonably assist and cooperate with you ain any such action.
These Terms are effective unless and until terminated. We may terminate your use of the Services or your account or remove you from any campaign , for any reason at any time in our sole discretion. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Notwithstanding anything to the contrary, all provisions of these Terms that, by their nature, contemplate performance, application or observance subsequent to termination, including all of the following will survive termination: any obligation you have to indemnify us, any limitations on liability, releases, disclaimers, confidentiality obligations, and any terms regarding ownership or intellectual property rights (including all perpetual licenses).
These Terms shall be construed in accordance with and governed by the laws of the State of New York, United States, without giving effect to provisions regarding conflict of laws.
By using the Services or participating in any campaign, you agree that any controversy, claim, action, or dispute between you and us arising out of or relating to (a) these Terms, or the breach thereof; or (b) your access to or use of the Services or participation in any campaign or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
Claims shall be heard by a single arbitrator. Arbitrations shall be held in New York County (Manhattan), New York, USA, but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the State of New York, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
You and us agree that you may bring or participate in Claims against us only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and us agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in these Terms, any Claim that all or part of this class action waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
All notices are to be sent in writing by email to Yotpo at: legal_notices@yotpo.com. And to you via the email provided upon your registration. Any such notices shall be deemed to have been given upon delivery.
These Terms constitute the entire agreement between you and Yotpo regarding your participation in the Services or participation in any campaign and supersede prior or contemporaneous understandings on that subject matter. If any provision of these Terms is held unenforceable, that provision shall be modified only to the extent necessary to make it enforceable and, if still unenforceable, shall be severed without affecting the remaining provisions. Yotpo may revise these Terms by posting an updated version. Your continued use of the Services or participation in any campaign after revised Terms become effective means you accept the revised Terms. Yotpo may assign or transfer these Terms without restriction. You may not assign or transfer these Terms without Yotpo’s prior written consent. No waiver of any provision will be effective unless in writing, and no failure to enforce any provision will constitute a waiver. Nothing in these Terms creates any third-party beneficiary rights except where expressly stated. No delay or failure in performance caused by events beyond Yotpo’s reasonable control will constitute a breach, other than payment obligations where applicable.
“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
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