Community Manager

Role and Responsibilities:

The Community Manager will be responsible for building and cultivating a vibrant and engaged
HORMBLES CHORMBLES community. This role, working closely with our Director of Marketing and
Director of Service, will be crucial in creating, supporting, and growing an online audience that embodies our brand voice and values. The ideal candidate is chronically online with a passion for social media and building and maintaining relationships who can thrive in a fast-paced startup environment.

Leadership:

• Lead HORMBLES CHORMBLES Community Management, setting the strategy and managing
  day-to-day operations
• Report into Marketing and partner with Service to ensure alignment with respective team direction
  and strategy
• Be a leader and champion of culture throughout the organization, fostering a culture of
  experimentation, creativity, and continuous learning
• Foster and curate strong relationships with customers, encouraging internal HORMBLES
  CHORMBLES team members to do the same
• Develop a network of mentors and strong relationships both in and out of the industry to lean on
  and leverage
• Be a key support member of our Service function, responding and engaging with customers
  across various channels

Execution:

• Brand Voice & Tone: Serve as the voice of HORMBLES CHORMBLES, becoming one with our
  brand and maintaining the positive tone in all social interactions. Ensure all of our online
  interactions embody our brand guidelines.
• Build Community: Own the development of our community strategy; identifying channels,
  platforms and tactics to effectively engage with our audience & foster loyalty. Be aware of and
  report back new and upcoming trends and platforms in social media.
• Community Engagement: Develop strategies to encourage engagement, drive community
  involvement, and grow our follower base across social media platforms.
• Social Monitoring: Track and monitor brand mentions, keywords, and other trends across social
  media platforms, leveraging a social listening tool.
• Customer Support: Ensure a supported community by partnering with our Service function to
  respond to customer inquiries, comments, and messages across all channels, particularly on social
  media platforms.
• Community Insights: Leverage social listening, surveys, and market research tools to analyze, share and implement actionable insights and recommendations for how to optimize community building performance and ensure authentic engagement.
• Community Events: Own the planning and execution of in-person and virtual community events to engage our customers as the business scales.

Requirements:

• Relentless dedication to what’s important: solutions and results, not compromise
• Willingness to be open minded to and experiment with new ideas and ways of thought
• Ability to seek and embrace discomfort
• Deep sense of self-awareness and intellectual humility
• Obsession with continuous self-improvement
• Servant to our customers and our team
• Desire to treat other leaders of the organization as partners rather than co-workers
• Appreciation for the value of a dollar; everything is earned, nothing is given
• Deep understanding and willingness to abide by meritocratic principles
• High accountability for your own actions and those who you lead

Who you are:

• Strong and effective written communicator
• Already “chronically online,” aware of past and current trends with an innate sense of the content
  that does and doesn’t resonate online
• Naturally optimistic and humorous
• Humble, self-aware, curious, and eager to learn
• Empathetic and caring with an ability to easily connect with others
• Interested in social platforms and emerging technologies like AI
• Entrepreneurial and interested in building an early-stage CPG company

Practicalities:

• This is a full-time role
• Salary
  • 100% covered Health, Vision, Dental Insurance
  •  401(k)
  •  Substantial and required PTO
• We work in the office 5 days per week in Chicago – when culture lines up, it is fun to be in the office together

Application Process:

• Please fill out this form here with your interest
•  Applications will be evaluated on a rolling basis
• The target start date for this role is Q1 2025