Zendesk Integration

The integration between Yotpo and Zendesk allows brands to address reviews and questions from directly within Zendesk, as well as to generate reviews about their customer service with Yotpo’s Mail After Service feature.

Zendesk

Yotpo & Zendesk

Together, Zendesk and Yotpo help eCommerce sites improve customer experience by integrating user-generated content (UGC) and proactive support to lift customer satisfaction and trust. This, in turn, boosts sales and retention. Your support team is also able to address all — or only escalated — customer reviews and questions without having to leave Zendesk. The ability to work within a familiar system, via tickets, means faster response times for shopper issues.

Categories

Help Desk

Integration

Developed by Yotpo

Email: support@yotpo.com

Supported Plans

Premium

Supported Platforms

Shopify, Shopify Plus, Magento, Salesforce Commerce Cloud, Hybris, Volusion, BigCommerce, Woocommerce

Need more information?

Zendesk

Integration Benefits

The two-fold integration between Yotpo and Zendesk allows you to manage reviews and questions from directly within Zendesk for increased efficiency and customer satisfaction. You are also able to generate reviews about customer service with Yotpo’s Mail After Service feature. Once a support ticket is solved, a review request will be sent directly to your customer to collect feedback about their experience. Increase CVR on-site by publishing your reviews, and boost traffic by feeding them to Google so they appear in the search results of other online shoppers.

Popular Use Cases

Get more out of Zendesk with Yotpo

Site Review After Service

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service

Increase click-through rates

Collect site reviews and display star ratings on Google search results

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Site Review After Service

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service

Slide

Increase click-through rates

Collect site reviews and display star ratings on Google search results

About Zendesk

Zendesk builds software for better customer relationships. Improve customer engagement and better understand your customers across every channel using Zendesk’s full suite of solutions. More than 101,000 paid customer accounts in over 160 countries and territories use Zendesk products.

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