Yotpo & Zendesk

Together, Zendesk and Yotpo help eCommerce sites improve customer experience by integrating user-generated content (UGC) and proactive support to lift customer satisfaction and trust. Support agents are also able to address all — or only escalated — customer reviews and questions without leaving Zendesk.

Integration benefits

This integration allows brands to manage reviews and questions from directly within Zendesk for increased efficiency and customer satisfaction. Support agents will also be able to handle all tickets and questions via SMS.

Integrates with
SMSBump icon
SMSBump
Reviews icon
Reviews
Categories
Help Desk & CRM
Supported platforms
Shopify, Shopify Plus, Adobe Commerce (Magento), Salesforce Commerce Cloud, BigCommerce, Woocommerce
Contact information
Supported platforms
Shopify, Shopify Plus
Supported plans
growth, prime, premium, enterprise
Developed by Yotpo Contact Support

Use Cases

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

Track conversations in SMSBump

The conversation between support agents and customers in the Zendesk support tickets will also be mirrored in the SMSBump Chat if decided to carry out the conversation there.

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

Track conversations in SMSBump

The conversation between support agents and customers in the Zendesk support tickets will also be mirrored in the SMSBump Chat if decided to carry out the conversation there.

Supported plans
premium, enterprise
Developed by Yotpo Contact Support

Use Cases

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

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Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

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