Gorgias is a customer support helpdesk built for eCommerce brands that connects you with your customers across their favorite channels, and lets you automate up to 30% of your ticket volume.
Yotpo's integration with Gorgias enables support teams to address customer reviews and questions without ever having to leave Gorgias. Support agents can also manage customers’ loyalty plans directly from the admin.
This integration allows support agents to view customer profiles in Gorgias and personalize customer interactions, leveraging Yotpo's customer data, including aggregate review metrics, latest reviews and loyalty account information. Agents will also be able to handle reviews and questions through SMS.
Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.
Automatically create tickets in your Gorgias support system whenever a customer responds to a text message. (Requires enabled Chat).
The conversation between you and your customers in the Gorgias support tickets will also be mirrored in the SMSBump Chat if you decide to carry out the conversation there.
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.
Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.
Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.
Make sure no customer query goes unnoticed. Automatically open a ticket when a user responds to your brand’s emails.
