Yotpo & Gorgias

Yotpo's integration with Gorgias enables support teams to address customer reviews and questions without ever having to leave Gorgias. Support agents can also manage customers’ loyalty plans directly from the admin.

Integration benefits

This integration allows support agents to view customer profiles in Gorgias and personalize customer interactions, leveraging Yotpo's customer data, including aggregate review metrics, latest reviews and loyalty account information. Agents will also be able to handle reviews and questions through SMS.

Integrates with
SMSBump icon
SMSBump
Loyalty & Referrals icon
Loyalty & Referrals
Reviews icon
Reviews
Categories
Help Desk & CRM, Chat & Messenger
Supported platforms
Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce
Contact information
Supported platforms
Shopify, Shopify Plus
Supported plans
growth, prime, premium, enterprise
Developed by Yotpo Contact Support

Use Cases

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

Turn SMS chat to Gorgias tickets

Automatically create tickets in your Gorgias support system whenever a customer responds to a text message. (Requires enabled Chat).

Track conversations in SMSBump

The conversation between you and your customers in the Gorgias support tickets will also be mirrored in the SMSBump Chat if you decide to carry out the conversation there.

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

Turn SMS chat to Gorgias tickets

Automatically create tickets in your Gorgias support system whenever a customer responds to a text message. (Requires enabled Chat).

Track conversations in SMSBump

The conversation between you and your customers in the Gorgias support tickets will also be mirrored in the SMSBump Chat if you decide to carry out the conversation there.

Supported plans
platinum, enterprise
Developed by Gorgias

Use Cases

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.

Supported plans
premium, enterprise
Developed by Gorgias

Use Cases

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

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