Gorgias Integration

Gorgias is a customer support helpdesk designed for Shopify Stores.

Gorgias

Yotpo & Gorgias

Yotpo's integration with Gorgias enables your support team to address customer reviews and questions without ever having to leave Gorgias. Support agents can also manage customers’ loyalty plans directly from the admin. The ability to work within a familiar system means faster response times for shopper issues.

Categories

Help Desk

Integration

Developed by Gorgias

Email: support@gorgias.io

Supported Plans

Free, Growth, Premium

Supported Platforms

Shopify, Shopify Plus, Woocommerce

Need more information?

Gorgias

Integration Benefits

Using this powerful integration, support agents will be able to view customer profiles in Gorgias and personalize customer interactions, leveraging Yotpo's customer data, including aggregate review metrics (average score, number of reviews and event AI sentiment for English reviews), latest reviews and loyalty account information (point balance, VIP tiers, number of referrals and much more). Agents will also be able to moderate reviews and questions via Gorgias, after configuring in Yotpo their escalation settings.

"Our Yotpo integration allows merchants to truly manage all their customer interactions in one place, with the full customer picture. This way, merchants can build long-lasting relationships with their customers."
Romain Lapeyre
Romain Lapeyre
CEO @ Gorgias

About Gorgias

Gorgias, a customer helpdesk for Shopify stores, centralizes all your communication channels and pulls data to display rich customer profiles with a complete set of information to handle support tickets. Gorgias enables you to use Shopify variables in your macros and rules, and to perform actions in Shopify, directly from your helpdesk.

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