“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Integration Benefits
This integration empowers support teams to treat every customer like a VIP by surfacing Yotpo loyalty tiers, point balances, and referral data within Gladly. By leveraging this context to route high-value shoppers to priority queues and inform personalized AI interactions, merchants can ensure every support touchpoint reinforces the loyalty program and drives increased lifetime value
Loyalty & Referrals Use Cases
Personalize conversations
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, referrals, and more.
Prioritize customers
Set custom rules to route your top VIP tier customers to priority inboxes or high-touch queues
Contextual AI responses
Curate custom guides for your AI chatbot to provide contextually aware and personalized responses that acknowledge customer loyalty status and engagement history
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