“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Integration benefits
This integration boosts review submission rates and customer lifetime value by combining timely review requests with automated, sentiment-based follow-ups. Merchants can scale user-generated content collection, reward top brand promoters with targeted cross-sell flows, and instantly intervene on negative reviews to prevent churn and safeguard customer satisfaction.
Reviews & UGC Use Cases
Send review requests
Send timely and on-brand post-purchase review request emails or sms to customers.
Automate review follow up
Trigger a message to follow up on a positive review to thank the customer and propose that they refer a friend, and on negative reviews with support contact information and a coupon.
Create segments based on reviews data
Create segments of customers based on aggregated review data, such as average star rating or total reviews.
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