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Salesforce Delivery Lead

Information & Security Sofia

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We're Yotpo SMSBump. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally.

Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. 

We are looking for a motivated Salesforce Delivery Lead to be responsible for all of the delivery of newly-built Salesforce sprints and projects team. The role includes Salesforce hands-on tasks, as well as overseeing the delivery processes across all domains and Salesforce environment, Tier 1 support and Admin tasks.

Responsibilities:

  • Perform project management tasks such as: creation and management of project plans, budgets, change requests, issue identification, and resolution
  • Provide input to clients around project goals, risks, timelines, and resources throughout the engagement
  • Work closely with team members on a project basis to ensure quality, completeness, and timeliness of all tasks
  • Facilitate team meetings to achieve the right outcomes in line with the client’s preferred delivery method, including the use of Agile delivery practices where appropriate
  • Demonstrate versatility and work within the governance model and delivery methodologies of our clients – this includes the creation of artefacts and adherence to their processes and project plans
  • Manage and delivery owner of resources (internal and external)
  • Disseminate best practices on solution positioning and delivery
  • Interface with various departments in the organization including Marketing, Partners, Sales, CS, Finance, BP, Delivery, and Support
  • Disseminate best practices on solution positioning and delivery
  • Ensure that Software Development Methodologies in design and build are consistently implemented and tracked with appropriate metrics

The perfect Candidate:

  • At least 4+ years of experience in implementing and supporting Salesforce applications and developing CRM solutions with a clear understanding of the Salesforce platform capabilities, limits, and latest technology offerings, having a clear understanding of security, scalability, and maintainability of solution design and development needs
  • Experience managing at least three (3) professional services resources either onshore or offshore. Managing Salesforce implementation resources (internal and/or consultants) is a definite plus
  • Demonstrable experience with Agile projects including the adoption of Agile methods both inside and outside of software teams
  • Strong desire to work both in design and in 'hands-on' implementation modes in the delivery of solutions
  • Excellent communication skills that can span all levels of the business and are relevant, appropriate, and timely
  • Focused on achieving outcomes with high levels of initiative and drive
  • Exceptional client service skills; an active listener who is able to provide clarity and solve the right problems
  • A team player who builds relationships based on trust and can work cooperatively
  • Salesforce certifications – an advantage

What we offer:

  • Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
  • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Food vouchers – monthly
  • Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
  • Internal mobility program and refer-a-friend program
  • E-learning portals and knowledge sharing sessions.
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar
  • In light of the global pandemic, we are working in a remote capacity. When we return to the office, we expect we’ll continue working in a hybrid model.
Interested in Yotpo?
Schedule a call with one of our eCommerce experts to learn more.
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We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
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Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

Shopify plus logo Laura Doonin, Commercial Director