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Enterprise Client Success Team Lead

Customer Success Tel-Aviv

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Australia, and the Philippines — and we’re still growing. Yotpo secured a $230 million fundraising round in March (our valuation is now $1.4 billion!) and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. 

https://youtu.be/eAdYLzvuvFo

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are looking for a Manager for our Strategic Client Success team. In this role – you’ll be responsible for both managing Customer Success Managers who lead some of our most strategic merchants as well as serving as cross functional leader throughout the company.  

 

The Role:

  • Manage our Enterprise Customer Success team with a goal to successfully and consistently deliver ROI and value for our customers.
  • Hire and coach experienced, high-performing CSMs according to company values and methodology, to build a best in class CS team.
  • Build a creative, can-do culture, with a passion for providing an exceptional customer experience.
  • Own your team's metrics and goals, build and drive the plan to attain and exceed them.
  • Develop a trusted advisor relationship with key customer stakeholders  to fully understand our customers’ business strategies and measurements for success.
  • Work closely with internal teams including Yotpo’s executive team (Product, Marketing, Sales, Support, Professional Services) to align priorities, collaborate on customer needs and opportunities.
  • Collaborate with our Revenue Operations team to analyze and optimize every aspect of the day to day of your team.

Requirements:

  • 5+ years of leadership experience, preferably in a client management/ strategy/ consulting. 
  • Managerial experience in a global environment. 
  • Experience working with large enterprises. 
  • Experience with strategic planning/consulting. 
  • Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Experience working with eCommerce or other website platforms, content management systems, and/or marketing technologies- a HUGE advantage.

If you don’t meet 100% of the qualifications outlined above – that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

Interested in Yotpo?
Schedule a call with one of our marketing consultants to learn more.
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