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Help Desk Administrator

Information & Security Tel-Aviv

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Yotpo is searching for an IT Help Desk Administrator which will be responsible for user creation and provisioning assistance and support related issues to computer systems software. Response to queries, runs diagnostic programs, isolates problems, and determines and implements a solution.

 

Primary responsibilities

  • Provide administrative support for computer systems and software (G-SUITE, MS O365, OKTA,
  • Cortex AV, Jamf, Intune, AAD and any other application as the company may need)
  • Respond to tickets remotely or via ITSM system, phones, email or chat
  • Manage users access and permissions
  • Maintain daily performance of computer systems upon demand
  • Respond to email messages from internal employees seeking help
  • Manage the wiping process of old laptops and the installation and setup of new ones.
  • Run diagnostic programs to resolve problems
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine reoccurring malfunctions
  • Supports and follows local compliance regulations from an IT and Security perspective
  • Meet SLA policy

 

Qualifications:

  • At least 1 years of experience as an IT helpdesk in a global team.
  • Fluent English – spoken and written.
  • Familiarity with Hardware components (Desktops, Laptops, Servers).
  • Experience in troubleshooting- WindowsMacOS – Must (Linux- advantage)
  • Communication skills for interfacing with employees and in a multi-tasking environment
  • Experience using different ticketing systems like Freshservice, ServiceNow

 

What will you need to succeed?

  • High level of customer service awareness
  • Learning and self-educated skills
  • Strong problem solving skills.
  • Highly motivated & autonomous
  • Team player
  • Adaptable and flexible personality
  • Planning and organizing skills
  • Attention to details.
  • Stress tolerance
  • Strong problem solving skills
  • Service oriented – Must

#LI-Hybrid

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