“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Integration Benefits
This integration embeds Yotpo review data directly into Gladly, giving agents and AI instant visibility into customer sentiment, scores, and photos before a chat even begins. By eliminating the need for customers to repeat their feedback, brands can proactively address negative reviews through automated priority routing and tailored AI responses, turning friction into fast, personalized resolutions.
Reviews & UGC Use Cases
Personalize conversations
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including a customer's most recent reviews, ratings, content, and product details.
Prioritize customers
Set custom rules to route tickets based on customers previously submitted review feedback.
Contextual AI responses
Curate custom guides for your AI chatbot to provide contextually aware and personalized responses that acknowledge customer's past reviews data.
Join a free demo, personalized to fit your needs