Jailene Adorno
Content Manager, Reviews @ Yotpo
August 22nd, 2023

Use these product innovations to collect, display, track, and analyze customer reviews seamlessly.

Table Of Contents

We recently made some changes to Yotpo Reviews.

You asked for simplicity, better pricing, and access to premium features. So we went back to the drawing board, we updated the pricing across all of our plans, and even optimized our most popular plan: Yotpo Prime.

With Prime, your brand can enjoy a completely self-service plan with monthly billing and no annual commitment. You can also take advantage of more premium features like 2-in-1 Review Requests and Custom Questions — all at a new, reduced cost. Plus, with our new onboarding flow, you can get up and running with Yotpo Reviews quickly and all on your own. And this is just the beginning.

We’re committed to innovating our Reviews product and bringing you the features that matter most to your brand. Here are our four most exciting features that will enhance how you collect, display, track, and analyze your customer feedback.

1. No-code review request email editor to collect feedback

Encourage your shoppers to submit reviews with our new no-code review request email editor. With our easy-to-use, drag-and-drop interface, you can create on-brand emails that help to reinforce trust with your customers.

You can also customize your review request emails even further by choosing one of our new email templates that best matches your brand. Our library of high-converting templates allows you to launch your review requests with ease. 

Lastly, our brand kits will make it easy for you to apply your brand colors, fonts, and more to customize the look and feel of your emails.

2. New Reviews widget to display feedback

We’ve made improvements to our Reviews widget so that you can display your hard-earned reviews without any interruptions. We removed some of the unused CSS and JavaScript coding for a more lightweight widget that has been enhanced for better performance. This leaner widget delivers lightning-fast load times and a seamless browsing experience for site visitors.

Plus, after testing their Google Lighthouse Score with and without Yotpo widgets, they noticed that their score was not impacted.

Quote from Gian Singh_PSD Underwear

Aside from being optimized for site speed, our new Reviews widget is also easier to use and customize, enhanced for SEO, and it adheres to ADA guidelines.

3. Automated Reports to track feedback

Our Automated Reports make it easy for your brand to keep track of changes to your star ratings and overall reviews performance by proactively sending updates directly to your inbox on a recurring basis. With these Automated Reports, your team can take action quickly and respond accordingly.

Yotpo Reviews_Automated Reports

The best part is that we have six pre-built reports that you can choose from to download and share with your team.

4. Access to Insights to analyze feedback

We’ve also unlocked access to Yotpo Insights; therefore, brands using our Prime, Premium, or Enterprise plans can analyze their reviews to understand how customers really feel about their products. Insights makes it easy for brands to see a breakdown of customer feedback by:

  • Topic and sentiment
  • Industry benchmarks
  • Product, country, and state
  • Trends

Yotpo Insights

The future of Yotpo Reviews

As we look ahead to the future of Yotpo Reviews, we’re committed to keeping your feedback top of mind to ensure that you’re getting the most out of our product.

And with your feedback, we’ll continue to innovate on our features and evaluate our pricing again and again. Our goal? To make it easy for brands of all sizes and industries to find the right Yotpo Reviews plan that best meets their business needs while allowing them to grow and scale.

Contributed to the article: Jailene Adorno