Alinga helps Natv Basics enhance retention for sustained growth using Yotpo
Natv Basics offers a range of environmentally conscious and simplistic lifestyle products, promoting eco-friendly alternatives for everyday essentials. The brand approached Alinga to help them centralize their technology stack and improve their customer experience.
Alinga recommended using Yotpo’s retention suite to streamline their technology and create a smooth customer experience throughout their journey and purchase process. By incorporating Yotpo’s Reviews, Loyalty, and SMS solutions, Alinga provided Natv Basics with a comprehensive and simplified set of tools on one platform.
This approach led to two significant outcomes:
- Improved Retention: Yotpo’s retention suite resulted in better customer retention metrics. Over six months, Natv Basics achieved an 18% rise in repeat purchases and a 10% decrease in churn rate.
- Steady Growth: Overall, the brand’s partnership with Yotpo resulted in steady growth, with a 23% revenue increase due to enhanced customer engagement and loyalty initiatives implemented through Yotpo’s platform.
These statistics illustrate the tangible impact of utilizing Yotpo’s integrated solutions for attracting and converting customers and achieving long-term retention and growth for the brand.
