Yotpo handles order returns and refunds on its own. When a shopper returns an item, the app deducts the earned points. This happens instantly through the Shopify connection. You do not have to update their balance by hand. This protects your business from points fraud.
If they spent points on the returned order, those points go back to their account. The system keeps everything fair for both you and the buyer. Your support team saves hours of manual work. Find out more about our pricing and features on the
pricing page. Auto point management keeps your program running smoothly.