SMS Strategies
SMS Strategies
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ShippingUpdates

Thank your customers for making a purchase by automatically messaging them to let them know the package is on the way.

Best Practice: Give customers the option to respond to your text with questions or issues.

Create the ultimate mobile shopping experience by automatically sending a message with tracking information so shoppers can check on the status of their order.

Best Practice: Provide a tracking number and URL to get customers excited about the arrival of their order.

Provide a limited-time free shipping offer to incentivize customers to come back for their next purchase. Free shipping is one of the top incentivizes to shop online.

Best Practice: Include a clear call to action and link directly to the website so customers can shop immediately.

Copy, paste, and start texting. The best texts, made easy.

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{BillingFirstName}, your order from {SiteName} has been shipped with {ShippingCompany}. Track it at {TrackingUrl}. Your tracking number is {TrackingNumber}

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{SiteName}: Santa is on his way with your gifts, {BillingFirstName}. Your tracking number is {TrackingNumber}.

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Hey, {BillingFirstName}. The tracking number for your order from {SiteName} is {TrackingNumber}. Track your shipment on: {TrackingUrl}

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Hey {BillingFirstName} we have some exciting news! Your order from {SiteName} is on its way to you! Follow along with the tracking number here: {TrackingNumber}

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Why Does it Work?

The best customer service keeps customers coming back. With real-time order updates via SMS, shoppers can feel confident in purchasing from your brand, maximizing your lifetime value and providing a seamless customer experience with every engagement.

CUSTOMER EXPERIENCE
0 % +

of customers think brands need to put more effort into providing a seamless customer shopping experience

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