SMS Strategies
SMS Strategies
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Send messages

CustomerWin-Back

Send an automatic message at the right time to re-engage lapsed customers. Choose the time frame that works best based on your customers’ average repeat purchase rate.

Best Practice: Send a reminder to customers who don’t engage with the first message.

Personalize the win-back flow based on multi-step conversational messages to send recommendations to re-engage lapsed customers.

Best Practice: Use customers’ purchasing history & shopping behavior to tailor the flow. Ask questions about their preferences to make the perfect recommendations.

Copy, paste, and start texting. The best texts, made easy.

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{SiteName}: Hi, we noticed it's been a while since your last order, {FirstName}. Get 10% OFF on your next purchase when shopping from our website: {DiscountCodeUrl}

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We miss you here at {SiteName}! Get a 20% discount on your next purchase. Simply enter the code {DiscountCode} at checkout.

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{SiteName}: Hey {FirstName}, long time no see! Check out our brand new collection and benefit from limited free shipping to your door! {DiscountCodeUrl}

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Why Does it Work?

It costs 5x more to acquire a new customer than it does to keep an existing, loyal customer. Your brand needs to re-engage customers to increase repeat purchases, maximize customer lifetime value, and decrease time to next purchase.

Conversion rate
0 % +

conversion rate on SMS win-back flows targeted at inactive customers at the optimal time

Explore more strategies

Check out these additional top-converting SMS marketing strategies.

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