In order to cultivate loyalty and increase CLTV, brands should prioritize customer experiences and engagements that build emotional connections with their shoppers. Send personalized texts on their birthdays to build relationships that last.
Connect your Yotpo Loyalty Program to send an automatic message to your shoppers on their birthday with a special reward to let them know how much you appreciate them.
Best Practice: Your loyalty members love to rack up points! Send them a personalized message with their point balance to keep them engaged.