# Yotpo — Products & Pricing Reference

Yotpo is a retention marketing platform for eCommerce brands. This document is a structured reference to Yotpo's products, plans, pricing tiers, features, and frequently asked questions.

**Flexible Pricing to Boost Your Growth** — choose a product to explore pricing and features.

All prices are in **US Dollars ($)** and are **per month** unless otherwise stated.

## Products at a glance

- **Reviews & UGC** — collect and display authentic customer reviews, photos, and videos (user-generated content) to increase on-site conversion.
- **Loyalty & Referrals** — run customizable rewards and referral programs to drive repeat purchases and customer engagement.
- **Bundle (The Retention Platform)** — combine 2+ products (Reviews & UGC + Loyalty & Referrals) in a single plan for greater value and savings.

## How pricing works

- Each product offers tiered plans — typically **Free → Starter/Pro → Premium** — plus an **Enterprise** tier for custom needs and higher volumes.
- Most plans use a **monthly-order-volume calculator**: you select your monthly order volume to find the matching price tier.
- Common calls to action:
  - **Sign up** — self-serve checkout via **accounts.yotpo.com**.
  - **Contact us** — routes to **/request-a-demo/** to talk to sales.


---

## Reviews & UGC

Increase conversion by showcasing your customers' authentic reviews, photos, and videos.

**Promotional banner — AI-Powered Reviews**
Collect high-quality, conversion-driving feedback, display reviews for maximum impact, moderate content & unlock growth.

### Plans & Pricing

#### Free package — Get started for free with Yotpo Reviews

Begin collecting and displaying UGC today, and let Reviews grow with you.

- **Pricing:** Free tier — the pricing page presents this as a "get started for free" self-serve sign-up block. Unlike the paid plans below, it has no order-volume price calculator and no numeric price is listed for it; the feature comparison table includes a dedicated **FREE** column.
- **CTA:** "Sign up" → accounts.yotpo.com (intent: create a free Reviews account)
- **Note:** The **Free** tier and **Starter ($15/mo)** are distinct plans — Reviews can be used at no cost on Free; the **$15 is not a minimum spend to use Reviews**. Free includes the basics (automatic review requests, reviews widget, star ratings, moderation, SEO page, analytics dashboard, email support, plus 200 first-month kick-start credits). Features such as photo & video reviews, manual review requests, removing Yotpo branding, Google Rich Snippets, the reviews carousel, and Live Chat support are **not** in Free — they unlock starting at **Starter**.

#### Starter (Growth) — RECOMMENDED

Maximize reviews impact with tools to drive SEO and brand awareness.

**Pricing** (per month, by monthly order volume):

| Monthly orders | Price/mo |
| --- | --- |
| Up to 50 orders per month | $15 |
| Up to 100 orders per month | $24 |
| Up to 250 orders per month | $59 |
| Up to 500 orders per month | $89 |
| Up to 1,000 orders per month | $129 |

**Plans include**

- Beautiful on-site display
- Powerful tools to collect and share content
- Support Center Tutorials

**CTA:** "Sign up" → accounts.yotpo.com (intent: sign up for the Reviews Growth plan)

#### Pro (Prime) — RECOMMENDED

Optimize display to collect shopper data and drive on-site conversion.

**Pricing** (per month, by monthly order volume):

| Monthly orders | Price/mo |
| --- | --- |
| Up to 500 orders per month | $169 |
| Up to 1,000 orders per month | $269 |
| Up to 2,000 orders per month | $299 |
| Up to 3,000 orders per month | $329 |
| Up to 5,000 orders per month | $379 |
| Up to 7,000 orders per month | $429 |
| Up to 10,000 orders per month | $469 |

**Everything in Starter, plus**

- Seller ratings so shoppers trust your site
- AI-driven display features that convert
- 24/7 Live Chat & Email Support

**CTA:** "Contact us" → /request-a-demo/ (intent: contact sales for the Pro plan)

#### Premium (Powerhouse) — RECOMMENDED

Tailor your UGC strategies with smart data and advice from Yotpo's eComm experts.

- **Pricing:** Custom quote — "Reach out for a custom quote". We'll build a plan that's right for your business
- **Bundle upsell:** Save up to 35% with a bundle

**Everything in Pro, plus**

- AI tools so shoppers write better reviews
- Robust insights and performance metrics
- Dedicated optimization strategist

**CTA:** "Contact us" → /request-a-demo/ (intent: contact sales for a custom Premium quote)

#### Enterprise

Scale your UGC strategies with enterprise grade service across markets and brands.

- **Pricing:** Custom quote

**Enterprise package includes**

- Expedited time to market
- Scale across markets and brands
- Project management and scoping
- Dedicated security and compliance
- Enterprise Customer Success Manager
- Priority access to Professional Services

**CTA:** "Contact us" → /request-a-demo/ (intent: contact sales for Enterprise)

### Platform synergy

**Optimal Synergy**

**Marketing that actually moves the needle**

#### Turn clicks to customers (Reviews)

**Boost Purchases with Strategic Reviews** — Drive conversion by surfacing insights that matter most to buyers, right when they need them.

- **Capture More Content:** Gather higher quality reviews to help shoppers make purchase decisions.
- **Leverage AI:** Surface common themes with AI summaries to help shoppers decide.
- **Speak to everyone:** Remove shopper friction with reviews in every language.

#### Build brand loyalty (Loyalty)

**Experiences that make shoppers come back** — Create thoughtful, personalized touchpoints that turn one-time buyers into repeat customers.

- **Increase CLTV:** Encourage customers to earn points with 20+ out of the box campaigns.
- **Your brand, your way:** Create experiences true to your brand with versatile rewards & earning rules.
- **Connected commerce:** Engage in-store and online with wallet passes, receipt scanning, and more.

#### Create shoppers for life (Reviews + Loyalty)

**Turn customers into lifelong advocates** — Create lifelong brand fans that advocate for your brand and drive growth.

- **Retain shoppers:** Offer rewards to retain loyal reviewers and grow review volume.
- **Connect at key times:** Drive urgency, celebrate milestones, and notify members across SMS & Email tools.
- **Drive referrals:** Let 5-star reviewers and brand fans drive new customer acquisition.

### Feature Breakdown

Compare our plans side-by-side to see which will offer the greatest impact for your business.

#### Collect Reviews

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Kick-start Credits _(Receive free credits during your first month, in addition to the monthly order amount included in your plan)_ | 200 | 200 | 200 | Unlimited |
| Automatic Review Requests _(Automate review collection with post-purchase review request emails powered by smart logic)_ | ✓ | ✓ | ✓ | ✓ |
| Reminder Review Requests _(Collect more content with automatic review request SMS and Email reminders)_ | ✓ | ✓ | ✓ | ✓ |
| Reviews Import _(Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content)_ | ✓ | ✓ | ✓ | ✓ |
| Email Templates Library _(Choose from a library of high converting email templates to quickly launch the most effective review request emails)_ | ✓ | ✓ | ✓ | ✓ |
| Manual Review Requests _(Collect reviews from customer segments, such as "past shoppers," simply by uploading their contact details)_ | — | ✓ | ✓ | ✓ |
| Review Request Email Editor _(Use an easy drag-and-drop interface to create beautiful, on-brand emails that will reinforce brand trust and encourage more review collection)_ | — | ✓ | ✓ | ✓ |
| Photo & Video Reviews _(Seamlessly collect and display customer photos to boost buyer confidence with visual social proof)_ | — | ✓ | ✓ | ✓ |
| Review Coupons _(Collect more reviews and boost retention with coupon incentives for writing reviews and sharing them on social)_ | — | ✓ | ✓ | ✓ |
| Custom Questions _(Collect more relevant data by asking specific product or customer related questions in review requests)_ | — | — | ✓ | ✓ |
| Smart Prompts _(Encourage customers to write more detailed reviews by suggesting relevant, AI-powered review topics)_ | — | — | — | Talk to us |
| Sampling Integration _(Seamlessly connect with sampling partners to boost review generation and mirror strategies used by top brands)_ | — | — | Via integrated partner | Via integrated partner |
| Quizzes & Surveys Integration _(Integrate quizzes and surveys to gather insights, personalize shopping, and increase engagement with shoppers)_ | — | — | Via integrated partner | Via integrated partner |

#### Display Reviews On-Site

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Reviews Widget _(Showcase reviews where they matter most — in a dynamic and fully customizable product page widget )_ | ✓ | ✓ | ✓ | ✓ |
| Star Ratings _(Increase CTR by displaying star ratings on product, category, and homepages)_ | ✓ | ✓ | ✓ | ✓ |
| Reviews Sorting _(Reviews sorting makes it easy to select the order of reviews shown in your on-site widget)_ | ✓ | ✓ | ✓ | ✓ |
| Remove Yotpo Branding _(Remove yotpo branding - Remove Yotpo logos for a fully branded experience)_ | — | ✓ | ✓ | ✓ |
| Reviews Tab _(A standalone tab which can be displayed on any page of your site. Clicking the Reviews Badge will prompt a light box in the center of the screen which displays site and/or product reviews)_ | ✓ | ✓ | ✓ | ✓ |
| Product Grouping _(Share reviews across groups of related/similar products to increase review coverage)_ | — | ✓ | ✓ | ✓ |
| Reviews Carousel _(Feature your favorite reviews in a sleek carousel on your homepage, checkout page, or other key conversion points)_ | — | ✓ | ✓ | ✓ |
| AI Reviews Summary _(Summarize customer reviews into key insights, helping shoppers quickly make informed purchase decisions.)_ | — | — | ✓ | ✓ |
| Smart Sorting _(Drive conversions by showing the most important reviews first with AI-powered sorting)_ | — | — | ✓ | ✓ |
| Attribute Filters _(Help shoppers filter product reviews by preset product attributes and shopper profiles to make more informed purchase decisions)_ | — | — | ✓ | ✓ |
| Community Q&A _(Provide a forum for your customers to ask product-related questions and display answers from both your shoppers and your team)_ | — | — | ✓ | ✓ |
| Top Review Highlights _(Powered by AI, Review Highlights showcases high-converting snippets from top product reviews)_ | — | — | — | ✓ |
| Smart Filters _(Powered by AI, Smart Filters identifies frequently mentioned topics in published reviews and allows for shoppers to filter by those topics improving customer exprience and minimizing returns)_ | — | — | — | ✓ |
| Advanced CSS Editor _(Customize the appearance of on-site widgets to seamlessly match your site's theme with advanced CSS editing and live design previews)_ | — | — | — | ✓ |
| Custom Display Widget _(Showcase reviews in custom formats that match your brand’s look and feel with flexible display options)_ | — | — | — | ✓ |
| Reviews Media Gallery _(Highlight customer photos and videos in a sleek, scrollable gallery built right into your reviews widget)_ | — | — | ✓ | ✓ |
| Visual UGC _(See the table below for a detailed breakdown of what’s included in this feature)_ | — | — | Add-on for annual plan | ✓ |
| AI Highly Rated Topics _(Quickly show what your product is ‘highly rated for’ and lead shoppers into AI summaries for more context.)_ | — | — | — | Talk to us |

#### Visual UGC

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Social Media Galleries _(Showcase top-converting products in beautiful shoppable media galleries on product pages and across your site )_ | — | — | Photos | Photos + Videos |
| Curate From Social _(Curate visual content from Instagram, #hashtag, and @mentions/tags to include in visual galleries on-site)_ | — | — | ✓ | ✓ |
| Upload Brand Content _(Upload professional product photos to include in visual galleries alongside user-generated content)_ | — | — | ✓ | ✓ |
| Shoppable Instagram _(Curate shoppable galleries from Instagram and connect to site to convert more shoppers)_ | — | — | ✓ | ✓ |
| Advanced CSS Editor _(Customize the appearance of on-site widgets to seamlessly match your site's theme with advanced CSS editing and live design previews)_ | — | — | ✓ | ✓ |
| Live Moderation _(Let our Professional Services Team do the heavy-lifting and moderate your visual content for an additional fee)_ | — | — | ✓ | Add-on |

#### Moderate Reviews

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Reviews Moderation _(Stay in full control of the content published on your site with easy-to-use moderation )_ | ✓ | ✓ | ✓ | ✓ |
| Sentiment and Profanity Check _(Automatically filter out profanity and stop explicit language from making its way to your site)_ | ✓ | ✓ | ✓ | ✓ |
| Advanced Auto Publish _(Automatically publish reviews to the Reviews Widget on your site. You can publish all reviews or only reviews with a minimum star rating)_ | ✓ | ✓ | ✓ | ✓ |
| Review Comments _(Engage with shoppers to show you care, whether it's resolving an issue or just saying thanks)_ | ✓ | ✓ | ✓ | ✓ |
| AI-assisted Comments _(Reply to reviews faster with AI-suggested responses you can tweak and post in seconds)_ | — | — | — | Talk to us |
| Review Tagging _(Categorize your reviews so that you can organize and access them in a more efficient way)_ | ✓ | ✓ | ✓ | ✓ |
| Live Moderation _(Let our Professional Services Team do the heavy-lifting and moderate your reviews content for an additional fee)_ | — | — | — | Add-on |

#### Improve SEO

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| SEO Page _(Boost your presence on Google by showcasing reviews on a crawlable dedicated page)_ | ✓ | ✓ | ✓ | ✓ |
| Google Rich Snippets _(Attract organic Google traffic by displaying star ratings and reviews in search results)_ | — | ✓ | ✓ | ✓ |

#### Secure Google Seller Rating Fast

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Site Reviews _(Collect feedback from shoppers about their experience with your brand's site and services)_ | — | ✓ | ✓ | ✓ |
| 2-in-1 Review Requests _(Generate site reviews by inviting your customers to write a site review after they submit their product review)_ | — | ✓ | ✓ | ✓ |
| Convert Product to Site Reviews _(Leverage product reviews and reclassify them as site reviews to build up count of site reviews)_ | — | ✓ | ✓ | ✓ |
| Google Seller Rating _(Display star ratings and site reviews alongside paid ads to drive attention on search)_ | — | — | ✓ | ✓ |

#### Syndicate Reviews Across Channels

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Share to Google Shopping Ads _(Earn buyer trust and increase CTR with star ratings and reviews in Google Shopping Ads)_ | — | ✓ | ✓ | ✓ |
| Social syndication - Facebook, Instagram, and TikTok _(Syndicate your reviews on Facebook and Instagram Shops, helping you reach new shoppers on more channels)_ | — | — | ✓ | ✓ |
| Retail syndication _(Syndicate conversion-boosting product ratings and reviews directly to retailers
 )_ | — | — | Add-on for annual plan | Add-on |
| Retail partners syndication with BV & PR _(Boost reviews coverage with seamless syndication from your brand's D2C store to retailer sites)_ | — | — | Add on  for annual plans only | Add-on |

#### Scalable Operations

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Multi-User Management _(Collaborate with teammates with user roles and account permissions)_ | — | — | ✓ | ✓ |
| Multi-Store Management _(Collect, manage, and share customer content across all your store domains from a single workspace)_ | — | — | — | ✓ |

#### Analytics

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Reviews Dashboard _(Make data-driven decisions with our Reviews, Photos, and Conversion dashboards)_ | ✓ | ✓ | ✓ | ✓ |
| Email Analytics Dashboard _(Measure email performance and optimize over time for optimal conversion)_ | ✓ | ✓ | ✓ | ✓ |
| Reporting Templates _(Get customized and detailed analytics on how your products are performing)_ | — | — | ✓ | ✓ |
| AI Insights _(Get to know what your customers think about your brand and products with an advanced analytics dashboard that summarizes your reviews content)_ | — | — | — | ✓ |
| Reviews Atlas _(Uncover how your reviews impact conversions with a first-of-its-kind, action-driven performance algorithm)_ | — | — | — | Talk to us |

#### Integrations

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Klaviyo Integration _(Personalize your email campaigns with reviews and trigger converting campaigns based on reviewer data)_ | — | — | ✓ | ✓ |
| Gorgias Integration _(View customer profiles in Gorgias and personalize customer interactions using Yotpo customer data)_ | — | — | ✓ | ✓ |
| Help Desk Integrations _(Collect and moderate customer service reviews from popular help desk solutions like Zendesk, Freshdesk, and more)_ | — | — | — | ✓ |
| Integrate via API & Webhooks _(Use our developer-friendly RESTful API endpoints to leverage UGC data throughout your store)_ | — | — | — | ✓ |
| Access to an Integration Network _(Tap into our growing network of integrations to boost performance and efficiency)_ | — | — | — | ✓ |

#### Priority Services

| Feature | FREE | STARTER | PRO (Add-on for annual plan) | PREMIUM |
|---|---|---|---|---|
| Email Support _(Our knowledgable support team is available to answer questions and resolve any issues)_ | ✓ | ✓ | ✓ | ✓ |
| Live Chat Support _(Get instant help anytime you need it with our live chat support)_ | — | ✓ | ✓ | ✓ |
| 24/7 Technical Support _(Get expert help anytime with around-the-clock support)_ | — | — | ✓ | ✓ |
| Customer onboarding manager _(Pre-deployment, you’ll work closely with one of our Onboarding Experts who will set you up for success )_ | — | — | — | ✓ |
| Customer Success Management _(Get the most out of Yotpo features with a dedicated account representative committed to your success)_ | — | — | Add-on for annual plan | ✓ |


### FAQ

**What platform does Yotpo support?**

Yotpo integrates with all the top eCommerce platforms, including Shopify, Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Formerly Magento), BigCommerce, and WooCommerce. It also supports API integration. Please note that non-shopify platforms may require additional implementation and maintenance fees.

**Does Yotpo support multiple domains?**

Yes, Yotpo supports multiple domains. Talk to us and we can set up a customized plan. Additional fees may apply.

**Do I need to sign an annual contract?**

We have plans designed for every kind of business including flexible month-to-month plans for those just getting started as well as annual contracts for brands looking for extra service and support.

**What happens when I reach the order limit on a package?**

Brands on our Pro plan may either activate the reviews booster to automatically allow additional review requests to be sent as the order limit is exceeded for an additional fee or upgrade to a plan with more orders paying for only the prorated difference in the fee for the upgraded package.

**Is Yotpo a Google partner?**

Yotpo is an official partner of Facebook and Google, so you can leverage content in paid and organic search results. Our partnerships ensure that your customer content can be easily shared and amplified on every major social platform including Facebook, Instagram, and Pinterest.

**What integrations are available?**

Yotpo integrates with the leading eCommerce apps and platforms to create seamless, engaging, and high-converting shopping experiences using rich customer data. View all of our integrations (/integrations/).

**Who owns the content?**

Unlike other review solutions, Yotpo ensures that you own and control all of your user-generated content.


---

## Loyalty & Referrals

Engage customers and reach new ones with a customized rewards and referral program.

**Promotional banner (with Novel): Exclusive Pricing for Mobile Wallets**
Unlock Novel's Wallet Pass with Yotpo-only rates to boost loyalty, connect online and in-store, and drive repeat purchases.

### Plans & Pricing

#### Free

- **Label:** Free
- **Sub-title:** Start quickly with a robust program and leverage sophisticated features as you grow.
- **Pricing:** $0/month

| Monthly order volume | Price |
| --- | --- |
| 0 – 4,000 | $0/month |
| 4,001 – 10,000 | $0/month |

- **Plan includes:**
  - Basic points campaign and referrals
  - Tools to build program awareness
  - Support Center Tutorials
- **CTA:** "Contact us" (request-a-demo intent) → /request-a-demo/

#### Pro (intent: Gold — RECOMMENDED)

- **Label:** Pro, plan intent Gold, badge "RECOMMENDED"
- **Sub-title:** Increase program awareness & participation with more on-site engagement opportunities.
- **Pricing:** Starts at a $199/month SaaS fee. Businesses processing more than 10,000 orders per month should talk to sales about Yotpo's Enterprise solutions designed for the needs of larger businesses.
- **Plan includes (Everything in Free, plus):**
  - More ways to earn and redeem
  - Fraud prevention and reduced liability
  - 24/7 Live Chat & Email Support
- **CTA:** "Contact us" (request-a-demo intent) → /request-a-demo/. A "Sign up" option (→ accounts.yotpo.com) is also enabled for this plan.

#### Premium (intent: Platinum — RECOMMENDED)

- **Label:** Premium, plan intent Platinum, badge "RECOMMENDED"
- **Sub-title:** Enhance your strategies with detailed program & behavior analytics and dedicated support.
- **Pricing:** Custom quote — "Reach out for a custom quote." We'll build a plan that's right for your business.
- **Bundle upsell:** Save up to 35% with a bundle.
- **Plan includes (Everything in Pro, plus):**
  - Program management tools for scale
  - Smart segments and analytics for ROI
  - Dedicated optimization strategist
- **CTA:** "Contact us" (request-a-demo intent) → /request-a-demo/

#### Enterprise

- **Label:** Enterprise
- **Sub-title:** Scale your program with enterprise grade service across markets and brands.
- **Pricing:** Custom quote (aimed at 5,001+ orders/month)
- **Enterprise package includes:**
  - Advanced customizations
  - Scale across markets and brands
  - Project management and scoping
  - Dedicated security and compliance
  - Enterprise Customer Success Manager
  - Priority access to Professional Services
- **CTA:** "Contact us" (request-a-demo intent) → /request-a-demo/

### Platform synergy

**Optimal Synergy — Marketing that actually moves the needle**

**Turn clicks to customers** (Reviews) — Boost Purchases with Strategic Reviews
Drive conversion by surfacing insights that matter most to buyers, right when they need them.
- Capture More Content — Gather higher quality reviews to help shoppers make purchase decisions.
- Leverage AI — Surface common themes with AI summaries to help shoppers decide.
- Speak to everyone — Remove shopper friction with reviews in every language.

**Build brand loyalty** (Loyalty) — Experiences that make shoppers come back
Create thoughtful, personalized touchpoints that turn one-time buyers into repeat customers.
- Increase CLTV — Encourage customers to earn points with 20+ out of the box campaigns.
- Your brand, your way — Create experiences true to your brand with versatile rewards & earning rules.
- Connected commerce — Engage in-store and online with wallet passes, receipt scanning, and more.

**Create shoppers for life** (Loyalty + Reviews) — Turn customers into lifelong advocates
Create lifelong brand fans that advocate for your brand and drive growth.
- Retain shoppers — Offer rewards to retain loyal reviewers and grow review volume.
- Connect at key times — Drive urgency, celebrate milestones, and notify members across SMS & Email tools.
- Drive referrals — Let 5-star reviewers and brand fans drive new customer acquisition.

### Feature Breakdown

Compare our plans side-by-side to see which will offer the greatest impact for your business.

#### Earnings Rules: Create Shopper Profile

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Points for Purchase _(Encourage repeat purchases by rewarding shoppers with points for every unit of currency they spend)_ | ✓ | ✓ | ✓ |
| Create Account _(Reward shoppers for creating an account to improve the shopping experience)_ | — | ✓ | ✓ |
| Birthday Reward _(Celebrate with your shoppers and congratulate them with a birthday reward
 )_ | — | ✓ | ✓ |
| Anniversary Reward _(Give shoppers a special bonus by celebrating the date they joined your loyalty program)_ | — | ✓ | ✓ |

#### Earnings Rules: Build Brand Engagement

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Instagram Follow _(Maximize the number of loyal followers by rewarding customers for following you on Instagram)_ | — | ✓ | ✓ |
| Facebook Share _(Maximize your brand's social media exposure by rewarding customers for sharing Facebook posts)_ | — | ✓ | ✓ |
| Twitter Follow, Tweet & Retweet _(Reward customers for tweeting, retweeting, or following your brand on Twitter)_ | — | ✓ | ✓ |
| Points for Reviews _(Increase social proof by encouraging shoppers to write a review
 )_ | — | ✓ | ✓ |
| Points for Photo & Video Reviews _(Increase social proof by encouraging shoppers to add a photo or video to their review)_ | — | ✓ | ✓ |
| Sign Up for SMS _(Increase ROI and LTV by encouraging loyalty customers to sign up for SMS)_ | — | ✓ | ✓ |
| Page Visit _(Drive traffic to specific pages by incentivizing customers for each unique visit)_ | — | ✓ | ✓ |
| Read Content _(Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards)_ | — | — | ✓ |
| Points for Donations _(With the ShoppingGives integration, you can reward customers by donating on their behalf when they shop, and then giving them points for the donation)_ | — | — | ✓ |

#### Earnings Rules: Drive Conversion and Spend

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Goal Spend _(Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing)_ | — | ✓ | ✓ |
| Punch Card _(Increase number of orders per shopper by rewarding points only once they reach a predetermined number of purchases)_ | — | ✓ | ✓ |
| Rewards for Specific Products _(Create earning rules for selected products to encourage custumers to buy different products)_ | — | — | ✓ |
| Rewards for Specific Product Collections _(Create earning rules for selected collections to increase cross-collection purchases)_ | — | — | ✓ |

#### Advanced Program Settings

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Points Expiration _(Increase redemption rates by setting a timeframe for unused points to expire )_ | — | ✓ | ✓ |
| Customer and Product Exclusions _(Exclude customer IDs and/or product IDs from participation in the program)_ | — | ✓ | ✓ |
| VIP Tiers _(Create a tier-based program and offer exclusive experiences and perks to your top customers
 )_ | — | — | ✓ |
| Trigger Audience Based Campaigns _(Build exclusive promotions for a selected group of shoppers)_ | — | — | ✓ |
| Schedule Earning Rules in Advance _(Schedule point promotions well in advance to maximize your program's efficiency)_ | — | — | ✓ |
| Custom Action _(Encourage customers for completing a custom action of your choice: completing a survey, filling out a demographic profile, etc.)_ | — | — | ✓ |

#### Rewards

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Fixed Amount Discounts _(Create a set of predefined fixed amount discounts customers can use in exchange for redeeming points)_ | ✓ | ✓ | ✓ |
| Any Amount Discounts _(Set a discount rate and allow customers to redeem any amount of points in exchange for their desired discount at checkout )_ | — | ✓ | ✓ |
| Free Product Redemption _(Allow shoppers to redeem points for a free product)_ | — | — | ✓ |
| Redeem a Custom Reward _(Offer shoppers benefits outside of your eCommerce store that do not require a discount code
 )_ | — | — | ✓ |

#### Referral Functionality

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Referral Program _(Reward referrers and their friends with points, coupons, or a combination of the two using our flexible referral program)_ | ✓ | ✓ | ✓ |
| Referral Email Flows _(Set up all relevant referral program emails)_ | ✓ | ✓ | ✓ |
| Referral Modules  _(Build a customized and intuitive user experience for your shoppers to easily refer friends)_ | ✓ | ✓ | ✓ |
| Fraud Prevention _(Robust prevention to avoid referral misuse by automatically blocking referrals based on user agent, IP address, billing address, and more
 )_ | ✓ | ✓ | ✓ |

#### Display and Program Awareness

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Rewards Sticky Bar _(Maximize program awareness on-site and increase engagement. The Sticky Bar allows shoppers to easily sign up, view their available points, and redeem for rewards)_ | ✓ | ✓ | ✓ |
| Rewards Page Builder _(Boost your engagement rates and sales with a dedicated page shoppers can interact with your program
 )_ | — | ✓ | ✓ |
| Reward Redemption at Checkout _(Increase conversion with an uninterrupted checkout experience by allowing shoppers to redeem at checkout)_ | — | ✓ | ✓ |
| Advanced CSS Editor _(Apply your own custom CSS edits to achieve a Rewards Page design that's truly native to your site and brand)_ | — | — | ✓ |

#### Communication 

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Points Reminder _(Remind shoppers that they have redeemable points that can be exchanged for products or discounts)_ | ✓ | ✓ | ✓ |
| Coupon Earned _(Inform shoppers that they have earned a coupon that can be used in their next purchase)_ | ✓ | ✓ | ✓ |
| Redemption Reminder _(Inform shoppers that they have reached the minimal point amount necessary for a discount)_ | ✓ | ✓ | ✓ |
| Happy Birthday _(Congratulate your customers on their birthday and offer them a great gift)_ | — | ✓ | ✓ |

#### Reporting and Analytics

| Feature | Free | Pro | Premium |
|---|---|---|---|
| ROI Dashboard _(Gain valuable insights into the value of your Loyalty & Referral program and leverage real-time data to gauge ROI performance)_ | ✓ | ✓ | ✓ |
| Loyalty Performance Dashboard _(See the performance of your customer loyalty program and leverage real-time data to understand, optimize, and improve your program)_ | ✓ | ✓ | ✓ |
| Referral Performance Dashboard _(Examine how well your referral program is performing in terms of engagement and revenue)_ | ✓ | ✓ | ✓ |
| Customer Report _(Generate a wide array of reports to examine every aspect of your loyalty program)_ | ✓ | ✓ | ✓ |
| VIP Tiers Dashboard _("Monitor the success of your VIP Tiers by understanding engagement and gain valuable insights into how to continually optimize performance)_ | — | — | ✓ |

#### Integrations

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Shopify POS _(Enroll customers, track point balances, and apply discounts to the checkout cart during in-person transactions on Shopify POS. Create a rewards program that works seamlessly everywhere)_ | ✓ | ✓ | ✓ |
| Klaviyo Integration _(Integrate your Loyalty program with Klaviyo to send all of your Loyalty & Referral emails directly from your Klaviyo account. )_ | — | ✓ | ✓ |
| Email Marketing Integrations _(Integrate your Loyalty program with your Email Service Provider to send your Loyalty & Referral emails through your preferred ESP. 
 )_ | — | — | ✓ |
| Recharge Integration _(Seamlessly integrate Recharge with Yotpo Loyalty & Referrals to generate coupon codes that can be applied to the ReCharge checkout)_ | — | ✓ | ✓ |
| ShoppingGives Integration _(Drive purpose-based purchases by enabling customers to convert and redeem points into donations to their favorite causes)_ | — | ✓ | ✓ |
| Webhooks _(Drive purpose-based purchases by enabling customers to convert and redeem points into donations to their favorite causes)_ | — | ✓ | ✓ |

#### Strategy & Support

| Feature | Free | Pro | Premium |
|---|---|---|---|
| Email Support _(Our knowledgable support team is available to answer questions and resolve any issues)_ | ✓ | ✓ | ✓ |
| Live Chat Support _(Get instant help anytime you need it with our live chat support)_ | — | ✓ | ✓ |
| Customer Onboarding Manager _(Pre-deployment, you’ll work closely with one of our Onboarding Experts who will set you up for success )_ | — | — | ✓ |
| Customer Success Manager _(A dedicated Customer Success Manager will continuously ensure you get the most out of your loyalty program)_ | — | — | ✓ |


### FAQ

**What platform does Yotpo support?**
Yotpo integrates with all the top eCommerce platforms, including Shopify, Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Formerly Magento), BigCommerce, and WooCommerce. It also supports API integration. Please note that non-shopify platforms may require additional implementation and maintenance fees.

**Does Yotpo support multiple domains?**
Yes, Yotpo supports multiple domains whether you are looking to extend the same program to different geographies or build an entirely new program with different goals. Talk to us and we can set up a customized plan. Additional fees may apply.

**Do I need to sign an annual contract?**
We have plans designed for every kind of business including flexible month-to-month plans for those just getting started as well as annual contracts for brands looking for extra service and support.

**What happens when I reach the order limit on a package?**
Brands on our Pro plan are charged a SaaS fee that includes 500 orders. Additional orders are automatically charged according to the billing period so brands only pay for what they use month to month. On our Premium plan, orders are evaluated upon renewal giving businesses more predictability on spend throughout the year.

**How do I measure ROI?**
Yotpo's retention dashboard is designed to help brands understand their repeat purchase rate. In addition, Yotpo captures key metrics such as loyalty participation rate and added revenue rate to better understand the impact of the program on the business.

**Does Yotpo integrate with my other marketing tools?**
Yotpo integrates with the leading eCommerce apps and platforms to create seamless, engaging, and high-converting shopping experiences using rich customer data. View all of our integrations (/integrations/).

**How does Yotpo help my business minimize liability?**
To decrease loyalty program liability, businesses can implement expiration dates on rewards, encouraging timely redemption, and periodically review and adjust the program's terms to align with changing business objectives and customer behaviors.

**Am I able to migrate an existing program?**
Yes. Yotpo supports migrations from competitive solutions. Talk to us to learn how switching can result in a better program performance.


---

## Build your Bundle — The Retention Platform

Get more for your money when you buy 2+ products. Stuck in a contract? We have flexible start dates.

### Plans & Pricing

The active design ("bundle_v2") offers three combo plans — each pairing **Reviews & UGC** with **Loyalty & Referrals**. All plan prices are "STARTING AT /month" and use the CTA **Contact us** (intent: talk to sales; destination `/request-a-demo/`).

#### Pro

- **Intent / CTA:** Contact us → `/request-a-demo/`
- **Sub-title:** Take the first step in building retention with a simple set of tools to get you started.
- **Pricing:** STARTING AT /month (calculated from the per-product tables below; no fixed headline figure in the data).
- **Products Included:** Reviews & UGC, Loyalty & Referrals.
- **Plan includes:**
  - 24/7 email and chat support
  - Quick launch with onboarding support

#### Premium

- **Intent / CTA:** Contact us → `/request-a-demo/`
- **Sub-title:** Prioritize retention with the most advanced tools and strategies tailored for you.
- **Pricing:** STARTING AT /month — Custom quote. "Reach out for a custom quote. We'll build a plan that's right for your business."
- **Products Included:** Reviews & UGC, Loyalty & Referrals.
- **Plan includes:**
  - Ongoing technical support
  - Advanced customization options
  - Dedicated optimization strategist

#### Enterprise

- **Intent / CTA:** Contact us → `/request-a-demo/`
- **Sub-title:** Scale your program with enterprise grade service across markets and brand.
- **Pricing:** STARTING AT /month — Custom quote. "Reach out for a custom quote. We'll build a plan that's right for your business."
- **Products Included:** Reviews & UGC, Loyalty & Referrals.
- **Plan includes:**
  - Advanced customizations
  - Scale across markets and brands
  - Project management and scoping
  - Dedicated security and compliance
  - Enterprise Customer Success Manager
  - Priority access to Professional Services

### Per-product bundle pricing (calculator building blocks)

The bundle estimate is built by combining these per-product tiers by monthly order volume. Prices are per month in US Dollars ($).

#### Reviews & UGC

Question: "Your monthly order volume?" (default 500; input range up to 5,000, display up to 80,000). Just getting started? A **Sign up for Free!** link (destination `accounts.yotpo.com`) is offered for zero orders — no credit card required.

| Monthly orders | Pro price | Premium price |
| --- | --- | --- |
| 1 – 500 | $169 | $699 |
| 501 – 1,000 | $269 | $699 |
| 1,001 – 2,000 | $299 | $799 |
| 2,001 – 3,000 | $329 | $899 |
| 3,001 – 5,000 | $379 | $1,099 |
| 5,001 – 7,000 | $429 | $1,199 |
| 7,001 – 10,000 | $469 | $1,249 |

Above 10,000 orders/month: Enterprise (custom quote).

#### Loyalty & Referrals

Question: "Your monthly order volume?" (default 500). Just getting started? A **Sign up for Free!** link (destination `accounts.yotpo.com`) is offered — no credit card required. Only a Premium tier is priced in the calculator for this product.

| Monthly orders | Premium price |
| --- | --- |
| 1 – 500 | $799 |
| 501 – 1,000 | $799 |
| 1,001 – 2,000 | $849 |
| 2,001 – 3,000 | $949 |
| 3,001 – 5,000 | $1,149 |
| 5,001 – 7,000 | $1,299 |
| 7,001 – 10,000 | $1,499 |

Above 10,000 orders/month: Enterprise (custom quote).

The Reviews tiers above match `packages_calculators.platform_pro.reviews_pricing`, which feeds the bundle calculator (same $169 → $469 progression across the 500 → 10,000 order tiers, capped at "Up to 10,000 orders per month").

#### Additional "Plan includes" from bundle packages

These package definitions add detail beyond bundle_v2:

- **Usage Plan** — sub-title: "Add more products and you are on your way to a higher repeat purchase rate." Plan includes:
  - Quick launch with onboarding support
  - Advanced customization options
  - Dedicated optimization strategist

### Platform synergy

- **Pre-title:** Optimal Synergy
- **Title:** Marketing that actually moves the needle

Cross-product synergy is presented as three stages, each with supporting cards:

**1. Turn clicks to customers** (Reviews & UGC) — *Boost Purchases with Strategic Reviews.* Drive conversion by surfacing insights that matter most to buyers, right when they need them.

- Capture More Content — Gather higher quality reviews to help shoppers make purchase decisions.
- Leverage AI — Surface common themes with AI summaries to help shoppers decide.
- Speak to everyone — Remove shopper friction with reviews in every language.

**2. Build brand loyalty** (Loyalty & Referrals) — *Experiences that make shoppers come back.* Create thoughtful, personalized touchpoints that turn one-time buyers into repeat customers.

- Increase CLTV — Encourage customers to earn points with 20+ out of the box campaigns.
- Your brand, your way — Create experiences true to your brand with versatile rewards & earning rules.
- Connected commerce — Engage in-store and online with wallet passes, receipt scanning, and more.

**3. Create shoppers for life** (Reviews & UGC + Loyalty & Referrals) — *Turn customers into lifelong advocates.* Create lifelong brand fans that advocate for your brand and drive growth.

- Retain shoppers — Offer rewards to retain loyal reviewers and grow review volume.
- Connect at key times — Drive urgency, celebrate milestones, and notify members across SMS & Email tools.
- Drive referrals — Let 5-star reviewers and brand fans drive new customer acquisition.

### FAQ

**What platform does Yotpo support?**
Yotpo integrates with all the top eCommerce platforms, including Shopify, Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Formerly Magento), BigCommerce, and WooCommerce. It also supports API integration. Please note that non-shopify platforms may require additional implementation and maintenance fees.

**Does Yotpo support multiple domains?**
Yes, Yotpo supports multiple domains. Talk to us and we can set up a customized plan. Additional fees may apply.

**Do I need to sign an annual contract?**
The pricing reflected above includes a commitment to Yotpo in the form of an annual contract. However, we do have plans designed for every kind of business including flexible month-to-month plans for those just getting started. Talk to us to learn more.

**How do I expect to be charged?**
The price summary is an estimate given charges include both static fees as well as usage charges. Reviews and Loyalty are charged as an upfront fee, while SMS, Email, and Subscription are charged based on actual usage. Estimates are provided above according to the inputs added to the calculator but are subject to flex up or down based on actual usage.

**I am stuck in a contract. Can I still buy the platform?**
Yotpo offers flexible staggered start dates. As long as you are willing to commit to the platform vision as part of an annual contract, Yotpo will help you align the contract period to best support a migration from competitor solutions.

**How are discounts applied per product?**
For Reviews and Loyalty, discounts are reflected directly on the contract, in accordance with the agreed billing terms.