--- title: "Review Collection Software | Yotpo Reviews" description: "Capture reviews that convert with Yotpo. Gather authentic shopper voices using AI smart prompts, in-mail forms, and multi-product requests." url: "https://www.yotpo.com/platform/reviews/collection/" date_modified: "2026-09-08T11:50:30+00:00" --- [Reviews & UGC](https://www.yotpo.com/platform/reviews/) / Collection # Conversion-Driven Collection Don’t just collect, convert. Yotpo’s AI captures detailed, media-rich reviews that drive purchases, power AI recommendations, and build authentic trust at scale. 6x higher review and UGC collection 1/3 300M+Live reviews collected to date 2/3 35K+Brands across the globe 3/3 70+ Tech Integrations and partnership ## Smart Collection Tools - ### Smart Prompts AI identifies the topics shoppers care about and guides reviewers to cover them, driving conversions on each PDP. - ### Custom Questions Tailor questions to the product and customer so every review delivers relevant, decision-driving content. - ### In-Mail Forms Let customers submit reviews directly from their inbox with no extra clicks or drop-off. - ### Visual Reviews Make it easy for customers to share photos and videos that build trust and showcase real product experiences. ## Multi-Product Review Requests - ### Single Flow, Multiple Reviews Let customers review every item in their order through one streamlined email experience. - ### Google Seller Ratings Collect site and service feedback alongside product reviews to help power your Google Seller Ratings. - ### Reviews on Bundles & Sets Send review requests on bundle purchases to be used on both the bundle and individual items PDPs. > “Yotpo is really just crushing it in terms of the customer ease of leaving a review. In under three minutes, customers can tell us exactly what they loved and didn’t love about their experience.” > “In under three minutes, customers can tell us exactly what they loved and didn’t love about their experience” Jack Lorentzen Senior Associate at Brooklinen ## Custom Review Forms - ### Flexible Form Builder Build branded forms that make reviews feel easy and personal, capturing exactly the information you need. - ### Automatic Post-Purchase Requests Trigger review requests automatically after delivery, timed to the purchase for maximum response rates. - ### Rich Metadata Capture context like fit, quality, and use case to help shoppers find reviews that match their needs. ## Email & SMS Integrations - ### ESP Orchestration Integrate with Klaviyo, Attentive, Postscript, and more to keep messaging seamless and avoid duplicative sends. - ### Smart Timing Maximize response rates without disrupting the customer experience with time requests and reminders. - ### Unified Flows Integrate review requests naturally into your existing marketing journeys, not around them. > “We’re really proud of the hundreds of thousands of 5-star reviews we’ve collected over the years, and we wouldn’t have achieved it without Yotpo.” > “We’re really proud of the 100’s of thousands of 5-star reviews we’ve collected, and we wouldn’t have achieved it without Yotpo.” Graham Paddon Head of Customer Experience ## Robust Collection Channels - ### Review Collection Campaigns Run targeted campaigns when customers are most engaged, driving volume without sacrificing authenticity. - ### On-Site Collection Capture reviews directly on your site, meeting customers at the moment they are most connected to your brand. - ### Flexible APIs & Sampling Integration Build custom collection workflows and connect with sampling partners. Generate reviews across every channel. - ### Built for Every Device Experiences tailored to maximize review submission on desktop and mobile. See what’s possible ## Explore More Reviews Solutions ### Display [Display](https://www.yotpo.com/platform/reviews/display/) ### LLM Discoverability [LLM Discoverability](https://www.yotpo.com/platform/reviews/llm-discoverability/) ### Analytics [Analytics](https://www.yotpo.com/platform/reviews/analytics/) ### Multilingual Capabilities [Multilingual Capabilities](https://www.yotpo.com/platform/reviews/multilingual-capabilities/) ### Review Management [Review Management](https://www.yotpo.com/platform/reviews/moderation/) ### Syndication [Syndication](https://www.yotpo.com/platform/reviews/syndication/) ## FAQs ### How do you collect reviews from customers? You collect reviews from customers most reliably by asking at the right moment. Send a timed request soon after purchase, and keep the review itself effortless to leave. Yotpo’s AI smart prompts steer each shopper toward the details that sway other buyers, and native in-mail forms let people respond straight from the inbox, with no extra clicks to lose them. ### How do I collect product reviews? To collect product reviews, pair your post-purchase requests with on-site and in-mail forms that let customers submit in just a click or two. A single Yotpo multi-product email goes further still, capturing product reviews and a site review in one go. One ask does the work of several, and your response rates climb as a result. ### What is a passive way to collect reviews? The most effective passive method is on-site collection. Widgets and forms simply invite shoppers to leave feedback while they browse, so nothing depends on manual outreach. Yotpo backs that up with APIs and product sampling, which means reviews keep arriving quietly in the background – a steady stream of authentic shopper voices, day after day. ### What makes Yotpo review collection convert better? Yotpo review collection converts better because of the quality it captures. It pulls in detailed, media-rich reviews that shoppers trust and quote when they’re deciding, and its AI smart prompts focus reviewers on the high-converting topics that move a sale forward. Brands that deploy native in-mail review requests bear this out, seeing up to **6x more site, product, and visual reviews**. ## Get a personalized demo See what Yotpo Reviews can do for your brand.