The Reviews Platform Built for Conversion

Nearly 98% of consumers read online reviews before making a purchase. This highlights how critical reviews are in influencing buying decisions and building trust with shoppers. Brands that prioritize collecting and displaying high-quality reviews are more likely to earn customer confidence and drive conversions.

Yotpo provides brands with tools to collect several kinds of valuable feedback. You can gather product reviews and site reviews. These can include star ratings, written feedback, and detailed responses using customizable forms. You can also collect visual user-generated content (UGC) like photos and videos, Q&A entries, and post-purchase questions to gather even more context from your customers. These review types help brands build trust and drive conversions with authentic, content-rich feedback.

Yes, absolutely! Yotpo lets your customers easily upload both photos and videos when they leave a product review. Why is this visual UGC so helpful? It gives potential shoppers a much clearer picture of your product’s quality, fit, and how people use it in real life. Seeing is believing, right? This significantly boosts trust and makes shoppers feel more confident about buying. You can then feature this visual content in eye-catching galleries right on your site, making your product pages more engaging.

Definitely. Yotpo provides sophisticated tools to manage your reviews effectively. You can manually approve reviews or set up automatic approvals. The platform includes spam detection and profanity filters to keep things clean, and even uses AI to suggest helpful comments. Need to sort through reviews? These features help you ensure only relevant, appropriate content gets published, all while maintaining transparency and authenticity.

Yotpo makes asking for reviews easy by automating requests through email and SMS. You can set up triggers based on order data, ensuring you ask for feedback at just the right moment after a purchase. We provide customizable, mobile-friendly email templates with simple in-mail forms, making it super easy for customers to submit a response. You can also send reminders or integrate review requests into your loyalty workflows or post-purchase campaigns.

You bet! Yotpo lets you syndicate your hard-earned reviews to various retail and social commerce platforms, including popular ones like Google Shopping, Facebook, TikTok Shop, and even Macy’s and Target. What’s the benefit? Syndicating reviews puts your authentic user feedback right alongside your products on these channels. This boosts your visibility, builds trust instantly, and ultimately increases conversions.

Yes, Yotpo offers customizable on-site widgets, including review carousels, star ratings, review highlights widget, and more. Widgets can be embedded on product pages, category pages, or the homepage. Features like smart sorting, AI reviews summaries, variant filtering, and media integration help shoppers find the most relevant and helpful reviews, improving their decision-making experience.

You have a lot of control over how your review request emails look and feel. Yotpo’s drag-and-drop email editor lets you easily tailor the branding, layout, subject lines, and specific product blocks. Want to make them personal? You can add dynamic content like product images, reminders about loyalty points, or personalized messages. Plus, you can adjust the language for different audiences, as the platform supports multilingual emails.

Yes, Yotpo fully supports collecting and displaying reviews in multiple languages. You can send out review request emails tailored to different languages, and customers can submit their feedback in the language they prefer. Plus, our review widgets feature real-time translation capabilities. Shoppers can also filter reviews by country. This ensures you provide a localized, personalized experience for your customers all around the world.