Loyalty strategy that
scales with you

Software needs a pulse, and your retention strategies require constant refinement to remain profitable. Yotpo brings the people, expertise, and insights to help you optimize, evolve, and scale as your business grows.

• Proactive Insights: Your Customer Success team continuously reviews performance, surfaces insights, and helps shape what’s next – instead of waiting for issues to arise.
• Performance Monitoring: This insight-driven approach ensures you are always optimizing based on real data rather than guesswork.
• Dedicated Monitoring: The software includes a dedicated team that monitors performance, shapes strategy, and scales support as your program grows.

You need to know who is managing the backend of your loyalty architecture. When you partner with Yotpo, you gain access to an extension of your team: subject matter experts who will help you optimize, evolve, and scale your program over time. Key leaders include Rachel Kirschenbaum, VP Customer Success; Ally Moore, Senior Implementation Manager; Justin Farris, Senior Solutions Engineer; and Amanda Kwasniewicz, Director of Customer Strategy.

• Customer Success (CSMs): This person is your go-to strategist for optimization and growth. CSMs help you fine-tune your program, surface new opportunities, and drive results.
• Implementation Managers: These managers are focused on your long-term growth. They connect strategy, insights, and opportunities to help you scale what’s working and plan what’s next.

As a developer, this is my favorite part of the platform. Out-of-the-box solutions only take you so far. As your store’s architecture becomes more complex, you require advanced engineering.

• Technical Evolution: As your needs change, our technical team helps you build new capabilities, integrations, and customizations to keep your program performing.
• Engineering Expertise: Technical Resources offer deep product knowledge that meets engineering expertise. They help you evolve your program with new integrations and capabilities as needs change.
• Bespoke Customizations: Need something unique?. Our team builds custom solutions tailored to your business model, workflows, and technical requirements.

You cannot run a loyalty program in a vacuum; it has to map directly back to your revenue targets and marketing calendar.

• Strategic Partnership: From success planning and quarterly reviews to seasonal moments like BFCM, we help align your loyalty strategy with your broader business goals.
• Regular Strategic Reviews: Expect ongoing check-ins to analyze performance, surface insights, and align your program with evolving business goals and customer behavior.
• Custom Strategy: This custom strategy approach ensures you are prepared for major retail moments, offering BFCM planning and quarterly reviews.

Scaling breaks things if you do not have the right infrastructure in place. Fortunately, Yotpo Loyalty provides a loyalty strategy that scales with you.

• Flexible Engagement: Our engagement model is designed to match the complexity and maturity of your program, ensuring the right level of support as you grow.
• Growth-Matched Support: You receive flexible engagement and growth-matched support that adapts directly to your current stage of growth.

When things go wrong on the web, or if an API connection drops, you need answers fast.

• Consulting & Troubleshooting: We are there every step of the way should anything come up, we will guide you and your team through it.
• Constant Access: You benefit from weekly syncs and 24/7 support.

You need cold, hard data to prove ROI to your stakeholders. Vague metrics will not cut it.

• Measurable Impact: We track progress through shared success plans, performance reviews, and clear milestones – so impact is visible, measurable, and aligned.
• Success Plans: The focus is always on delivering measurable impact through these documented success plans.

Hearing from technical leads and founders often paints the clearest picture. You can hear from the teams who partner with Yotpo to continuously optimize their loyalty programs and drive long-term results.

• Dime Beauty: Mitch Casey, Co-founder, states, “The tools are powerful, but what stands out is the support. Yotpo has been one of the best teams to work with in the software space.”.
• Colorescience: Margaux Reese, Director Digital Marketing & Ecommerce, notes, “We are a very small team, and iIt’s been really helpful to get that extra support on the strategy and execution side.”.
• Pace Athletic: Will Hatton, Co-Founder, shared, “We’ve had more interaction with Yotpo than any other tech vendor. From In-person meetings to tailored support, it’s been a true partnership.”.

Yes, you can explore loyalty resources to educate your team before committing to a technical build.

• Loyalty ROI calculator: Learn how a loyalty program can drive revenue for your business.
• The New Rules of Loyalty: Discover modern loyalty strategies from real brands and bold innovators that actually engage customers.
• CFO guide: Understand how CFOs think about loyalty from financial analysis and planning.
• Loyalty Lab: Access the insights and strategies to build and scale your loyalty program.

When evaluating loyalty providers, you will likely look at alternatives like Loyalty Lion, Smile, Okendo, Stamped, or Rivo. While many platforms provide basic software, they often lack dedicated engineering and strategic support post-launch.

• Expert Guidance: Yotpo distinguishes itself through deep industry experience. We invented the ‘extension of your team’ approach.
• Dedicated Teams: You gain a team of eCommerce loyalty experts who tap into Yotpo’s loyalty experience to guide you in building a dynamic program.