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Customer Success Sofia

Customer Support Agent with English

We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

We are looking for a Customer Support/ Customer Success agent who will support our clients and help them optimise their use of the platform. This is a great opportunity for an industrious self-starter who is looking for an instrumental role within an innovative and fast-paced company. 

Responsibilities:

  • Collaborate closely with team members to help with support.
  • Collaborate with the dev team and stay up to date with new features implemented.
  • When a bug is discovered log a task and meticulously follow for its fix, managing the client and expectation through to resolution
  • Delivering and communicating best conversion tactics for our clients.
  • Be the trusted partner for the customer on use-case and product functionality.
  • Make sure customers get the most of SMSBump by notifying them of new features and help them grow their customer base.

Requirements:

  • Exceptional writing and verbal skills, as well as a C1/C2 level of English
  • An analytical mindset that seeks to understand how audiences utilize the service
  • Excellent communication skills and problem-solving personality
  • Support experience and understanding of basic IT software and infrastructure
  • Customer Success/Relationship Manager experience is a plus
  • Must be flexible with working hours covering US / Weekend Shifts

What we offer:

  • Track to success. Work in a dynamic organization with close to 0 employee churn and the biggest Bulgarian-backed VC exit
  • Ambient and laid back office atmosphere + best coffee in town
  • Regular events and team buildings in and outside the country
  • Competitive remuneration
  • Extra health insurance package
  • Company backed Hackathons, conferences, etc
  • Multisport card
  • Food and soft drinks bar
You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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