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Information & Security Tel Aviv-Yafo

Help Desk Administrator

Yotpo is searching for an IT Help Desk Administrator which will be responsible for user creation and provisioning assistance and support related issues to computer systems software. Response to queries, runs diagnostic programs, isolates problems, and determines and implements a solution.

 

Primary responsibilities

  • Provide administrative support for computer systems and software (G-SUITE, MS O365, OKTA,
  • Cortex AV, Jamf, Intune, AAD and any other application as the company may need)
  • Respond to tickets remotely or via ITSM system, phones, email or chat
  • Manage users access and permissions
  • Maintain daily performance of computer systems upon demand
  • Respond to email messages from internal employees seeking help
  • Manage the wiping process of old laptops and the installation and setup of new ones.
  • Run diagnostic programs to resolve problems
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine reoccurring malfunctions
  • Supports and follows local compliance regulations from an IT and Security perspective
  • Meet SLA policy

 

Qualifications:

  • At least 2 years of experience as an IT helpdesk in a global team.
  • Fluent English - spoken and written.
  • Familiarity with Hardware components (Desktops, Laptops, Servers).
  • Experience in troubleshooting- Windows\MacOS - Must (Linux- advantage)
  • Communication skills for interfacing with employees and in a multi-tasking environment
  • Experience using different ticketing systems like Freshservice, ServiceNow

 

What will you need to succeed?

  • High level of customer service awareness
  • Learning and self-educated skills
  • Strong problem solving skills.
  • Highly motivated & autonomous
  • Team player
  • Adaptable and flexible personality
  • Planning and organizing skills
  • Attention to details.
  • Stress tolerance
  • Strong problem solving skills
  • Service oriented - Must
You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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