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Delivery Tel Aviv-Yafo

Tier 2 Support Agent

We are looking for a customer service superstar with a technical flair to join our Tier 2 support team, work with some of the world’s top brands and have an impact on our current and future offerings!

If you’re tech-savvy but also a strong people’s person, who enjoys giving top quality support, speaking with people and handling complex technical issues - we’re waiting to hear from you!

Who are we?

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Australia, and the Philippines — and we’re still growing. Yotpo secured a $230 million fundraising round lately, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. 

We were named as a premier technological partner with Magento, shopify & Sfcc.

Role definition and responsibilities:

  • Handle Tier 2 cases quickly and efficiently
  • Create and update knowledge base articles used by Tier 1 agents
  • Conduct training sessions for Tier 1 agents
  • Act as a focal point for communication with the R&D and product teams
  • Act as a knowledge focal point within support
  • Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them
  • Investigate and report bugs to the R&D team

Requirements:

  • Availability for a full time position
  • Experience/Good familiarity of the following will be an advantage:
    • HTML and CSS
    • SQL
    • Javascript
    • APIs
  • 2 years of previous B2B technical support experience (Tier 2 experience - advantage)
  • Exceptional verbal and written communication skills in English
  • Excellent communication skills in phone calls, emails and training sessions
  • A tech-savvy self-learner who is capable of quickly mastering different fields within our product end to end
  • Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them
  • Go getter attitude - ability to drive other stakeholders towards a solution in complex situations
  • Great time management, prioritization and sense of ownership skills - able to self manage and “juggle” between different tasks with optimal results
  • Availability for a full-time position - day shift
You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
Interested in Yotpo?
Schedule a call with one of our marketing consultants to learn more.
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