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Crain's 2019 Built in 2021
Revenue Operations New York

Sales Operations Manager

About Yotpo
Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Pura Vida, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, visual UGC, loyalty, referrals, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Fresh off a $230m Series F at a $1.4b valuation, and with over 500 employees across offices including Tel Aviv, New York, London, and Sofia, Yotpo is well-equipped on its way to shape the future of the ecommerce landscape. 

About The Role
This is a unique opportunity to join a team, representing a blend of long term strategic thinking and operational execution. The Revenue Operations team is closely aligned with sales leadership and will play a large role in shaping the future of Yotpo’s Revenue Organization.

You will be a “trusted advisor” to sales leadership, focused on strategic planning, sales optimization and business operational support. You will partner with many cross-functional teams such as finance, customer success, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review.

We are looking for highly passionate candidates who have relentless curiosity, a startup mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

What you will be doing:

  • Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.
  • Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness and present improvement recommendations to sales leadership.
  • Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.)
  • Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits.
  • Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
  • Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

What we are looking for:

  • 3+ years of professional experience, ideally in consulting or sales strategy/business operations roles
  • Experience with quantitative analysis and financial modeling
  • Ability to translate complex information into easily consumable insights
  • Self-starter and high degree of motivation to go above and beyond the task at hand
  • Excellent communications and presentation skills
  • Experience with R, Python, SQL, Tableau (or similar analytical packages) a plus

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. We’re building a company of passionate people, and we love to bring more of that enthusiasm to the team, regardless of professional background. 

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

You can find us here:
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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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