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Finance Sofia

Billing & Collection Specialist

We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

We are looking for a motivated Billing and Collections Specialist who will play a key part in supporting our billing and collection operations as we continue to grow. The person will be responsible for processing, reviewing, and monitoring deals and incoming payments, answer internal and external related queries and monitor the provisioning process. You will play a key role in ensuring Yotpo’s revenue and cash flow as we continue to rapidly grow.



  • Review and verify deals for compliance with contractual terms, tax requirements, and revenue recognition standards
  • Take a customer-facing role with regards to billing and collection matters
  • Operate the recurring billing cycle: review and set billing details in the billing system, ensure accurate and timely billing operation and invoicing processes, and send invoices to customers.
  • Respond to customer inquiries regarding billing and collection in a timely manner
  • Communicate internally with relevant departments to understand and resolve payment delays and billing queries
  • Operate the licensing/provisioning flow within the billing system and the company’s internal tools.
  • Work with accounting team to develop strategies to maximize efficiency and effectiveness of Accounts Receivable policies and procedures
  • Assist in gathering data for quarterly tax filings to different tax authorities
  • Meet and develop billing and collection related KPIs/SLAs
  • Process and monitor refunds, chargebacks and invoice disputes
  • Handle incoming payments and payment-related inquiries on a variety of channels (email, phone, and internal systems)
  • Manage the status of accounts and balances for all customers worldwide, and meet monthly/quarterly collection goals
  • Communicate with past-due customers (mainly via email and phone) answering any questions or objections the client may have regarding their payment, payment terms, or original agreement, all while maintaining a high level of professionalism and service
  • Report on collection and billing activities, Days Sales Outstanding (DSO), and accounts receivable aging status


The right Candidate:

  • Collection/billing (or related) background with at least 3 years experience at hi-tech SAAS companies
  • Bachelor’s degree in a related field - an advantage
  • Previous experience with Zuora, Salesforce and Netsuite - a major advantage
  • Previous experience with sales tax requirements and working with Avalara - an advantage
  • Previous experience with Proficiency in Microsoft Excel/Google Sheets
  • Strong communication, organizational, problem-solving and analytical skills
  • Data-oriented with excellent analytical skills along with the ability to create and present detailed reports
  • High level of quality awareness, accuracy, and attention to detail
  • Sense of urgency and customer-oriented mindset
  • Ability to work independently, multitask and handle various priorities in a fast-paced environment
  • Willingness to take on ad hoc projects


What we offer:

  • Track to success. Work in a dynamic organization with close to 0 employee churn and biggest Bulgarian-backed VC exit
  • Ambient and laid back office atmosphere + best coffee in town
  • Regular events and team buildings in and outside the country
  • Competitive remuneration
  • Extra health insurance package
  • Company backed Hackathons, conferences, etc
  • Multisport cart
  • Food and soft drinks bar


Working Hours:

  • Monday to Friday
  • 2 days/week: BG standard working hours (9.00 - 18.00h)
  • 3 days/week: US hours (15.00 - 24.00 h)


We will reach out only to shortlisted candidates.

You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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