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Crain's 2019 Built in 2021
Customer Success New York

Account Manager - SMS

As a Yotpo Account Manager, you will drive incremental revenue by strategically partnering with existing customers in our SMB portfolio. You will sell additional products and/or expand the scope of existing packages, while navigating sales cycles across multiple product offerings.

You take a methodical approach to sales, continuously seeking opportunities to maximize efficiency and effectiveness. You are a self-starter, prioritize effectively, and build for scale. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs. Although you are competitive with yourself, your ultimate goal is winning as a team. You optimize for long-term success over short-term gains.   

If you shop online, you’ve likely used Yotpo. We’re the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Patagonia, Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate growth and create loyal customers. We’re a Series E, Forbes Cloud 100 company and perennial Best Place to Work with offices in New York, London, Boston, Sofia, and Tel Aviv.

You will:

  • Serve as a trusted advisor to our clients, educating them on the value of a consolidated eCommerce stack.
  • Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages.
  • Continuously identify creative strategies to engage clients and close incremental revenue, managing cross-sales cycle from lead to close.
  • Evangelize Yotpo’s vision and products, tailoring its presentation to the needs of different customer types.
  • Partner cross-functionally with Customer Success, Product, Marketing, and Operations to optimize customer experience and business outcomes.
  • Utilize Sales CRM tools to track sales progress as well as forecast and prioritize to achieve quarterly quota goals.
  • Understand and learn about the e-commerce industry, including competitive product offerings.

About you:

  • 3-5 years experience managing a full sales cycle.
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Experience with marketing automation, ESP, SMS platforms or similar.
  • Excellent organizational and interpersonal skills.
  • Outstanding  written and verbal communication.
  • Track record of over-achieving sales targets.
  • Ability to utilize Sales CRM tools (we use SalesForce).
  • A valid U.S. work authorization.

Bonus points for: 

  • Knowledge of e-commerce, social media, and/or SaaS.

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Yotpo:

  • 100% coverage of employee medical premiums; 90% coverage of dependent/family premiums.
  • Comprehensive dental, life, disability and vision coverage.
  • Generous PTO, holidays and flex days.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • In light of the global pandemic, all Yotpo teams are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, Yotpo programming includes diversity & inclusion efforts, a mentorship program, and affinity groups like Yotpo Cares and Women at Work. You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged.

Yotpo champions diversity. We welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

 

You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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