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Information & Security Sofia

IT Help Desk Administrator

Job Description: 

SMSbump, a Yotpo company is searching for an IT Help Desk Administrator which will be responsible for user creation and provisioning assistance and support related issues to computer systems software. Response to queries, runs diagnostic programs, isolates problems, and determines and implements a solution.

 

Primary responsibilities

  • Provide administrative assistance and support for computer systems and software (G-SUITE, O365, OKTA, Cortex AV, Jamf, Intune, AAD and any other application as the company may need)
  • Respond to tickets remotely or via ITSM system, phones, email or chat
  • Manage users lists 
  • Maintain daily performance of computer systems upon demand
  • Respond to email messages from internal employees seeking help.
  • Ask questions to determine the nature of the problem
  • Clean up computers remotely 
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Supports local compliance regulations from an IT technology perspective 
  • Meet SLA policy



Qualifications

  • At least 2 years of experience as an IT helpdesk in a global team
  • Fluent English is spoken and written 
  • Familiarity with Hardware components (Desktops, Laptops, Servers) 
  • Experience troubleshooting MacOS - Must
  • Communication skills for interfacing with employees and in a multi-tasking environment.
  • Experience using trouble ticketing systems like Freshservice, Servicenow – a must
  • Knowledge of VOIP assistance 



What will you need to succeed?

  • High level of customer service
  • Learning and self-educated skills 
  • Strong problem skills
  • Highly motivated & autonomous
  • Team player
  • Adaptability and flexible personality 
  • Planning and organizing
  • Attention to detail
  • Stress tolerance
You can find us here:
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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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