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Product Tel Aviv-Yafo

Product Writer

We just announced the completion of a $75 million Series E financing round. This brings Yotpo to $176 million - the amount raised by the company to date.

We’re looking for a product writer to join our amazing product team!

As a Product Writer you will own the product writing & documentation for one of Yotpo’s leading products. As you become an expert on our product and a true ambassador for our customers, you’ll have a crucial role in ensuring quality of our UX and documentation. You’ll be a member of our product team, and serve as a key link between our product managers, engineers, UX designers & Support.

Your domain will include:

  • Comprehensive knowledge base documents 
    • How-to documents 
    • Detailed developer guides
    • 3rd party Integration guides
  • Product micro-copy and interactive tutorials
  • SDK & API references
  • Other online materials

The ideal candidate should have a customer focused mindset, technical savviness, and the passion to describe the most complex concepts in simple & friendly terms. You’ll be expected to own your domain from end-to-end and independently manage and prioritize content creation according to project timelines.

 

Responsibilities:

  • Develop hands-on expertise with our product, and create user-friendly content to explain complex terms and topics.
  • Create and maintain our product documentation (Knowledge base articles, In-app tutorials and instructions).
  • Work with UX designers to produce the right look and feel for the content items and experiment with different mediums (text, video, webinars, etc).
  • Write technical documentation for our external developer audience such as API reference docs and developer guides.
  • Collaborate with product managers, developers, and other internal stakeholders on a daily basis.
  • Outbound work with writing teams in 3rd parties our product integrates with.
  • Work closely with support to build and enhance our external knowledge base.
  • Take part in shaping Yotpo’s cross-product voice and tone, along with the writing team members  

 

Qualifications & Requirements

  • Native English Speaker
  • BA/BS degree or equivalent practical experience.
  • At least 3 years of relevant experience working for a software vendor, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Quick learner, with a good grasp of technical concepts.
  • Copywriting experience - advantage.
  • Experience in a SaaS company - advantage.
  • Experience in B2B Marketing - advantage.

 

About Yotpo:

Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Yotpo is a Forbes Cloud 100 company with offices worldwide including New York, London, and Tel Aviv.



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