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HR & Finance Tel Aviv-Yafo

Senior Billing Support Specialist

Yotpo is looking for a high-energy, results-driven Senior Billing Support Specialist to join our Finance Team. You will play a key part in supporting, developing, and managing our billing and collection operation which ensures Yotpo’s revenue and cash flow as we continue to rapidly grow.

The position is suitable for an experienced support manager/Leader or billing/sales operations manager with experience in building and managing an offshore support team looking for an exciting opportunity.

You've likely seen us when you shop online, but you might not even know it. Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate growth. We’re a Series E, Forbes Cloud 100 company with 6,000+ happy customers, 500 employees across 4 global offices, and $176M in funding.

You will:

  • Improve, monitor, assist with and provide guidance for the operation of the recurring billing cycle: review and set billing details in the billing system according to the signed agreements, ensure accurate and timely billing operation and invoicing processes, and send invoices to customers.
  • Manage and support the global billing and collection of external resources - Oversee daily Accounts Receivable tracking activities (invoicing, collections, cash applications, aging, dunning notifications, downgrades).
  • Communicate internally and improve collaboration with relevant departments to understand and resolve payment delays, billing queries, accounting queries and ongoing needs,
  • Support the building, monitoring, training and management of billing and collection support functions.
  • Take a customer-facing role and lead the support function with regards to billing and collection matters and inquiries.
  • Drive initiatives to continuously improve and simplify billing and collections processes, data flows, integrations, automations and KPIs, while partnering closely with other departments including Product, Finance, Customer Success, Sales, Revenue Operations and business applications.
  • Work with the accounting team to develop strategies to maximize efficiency and effectiveness of Accounts Receivable policies and procedures and compliance with contractual terms, tax requirements, and revenue recognition standards.
  • Support the design and operations of internal controls and policies and procedures related to billing and collection processes.
  • Play a lead role in managing relationships with the auditors and provide support for quarterly reviews and annual audits.
  • Work with leadership to identify data and reporting needs
  • Analyzes accounts receivables and collections data, in search of trends and patterns to improve Interim Billing, Collections, DSO and other KPIs results.

Ideally, you’ll bring:

  • Collection/billing (or related) background with at least 4-5 years experience at hi-tech SAAS companies
  • Native English speaker
  • Bachelor’s degree in a related field - an advantage
  • Previous experience with Zuora, Salesforce, and Netsuite - a major advantage
  • Familiarity with US GAAP (ASC606), Experience with SAAS and software revenue recognition highly preferred
  • Previous experience with sales tax requirements and working with Avalara - an advantage
  • Proven experience in leading people and processes involving multiple global company functions
  • Previous experience with managing and developing 3rd party (nearshore/offshore) support team - an advantage
  • Deep and Complete understanding of the full AR cycle (invoice-to-cash) process and the financial impacts.
  • Previous experience with Proficiency in Microsoft Excel/Google Sheets
  • Strong communication, organizational, interpersonal, problem-solving and analytical skills
  • Data-oriented with excellent analytical skills along with the ability to create and present detailed reports
  • High level of quality awareness, accuracy, and attention to detail
  • Sense of urgency and customer-oriented mindset
  • Ability to take initiative and ownership, multitask and handle various priorities in a fast-paced environment 
  • Willingness to take on ad hoc projects
  • Must be self-motivated and proactive with the ability to work effectively with other business departments.


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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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