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Client Relations Tel Aviv-Yafo

Enterprise Support Engineer

We are looking for a customer service superstar with a technical flair to join our Enterprise Support team and work with some of the world’s top brands.

If you’re tech-savvy but also a strong people’s person, who enjoys giving top quality support, speaking with people and handling complex technical issues- we’re waiting to hear from you!

Who are we?

Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, visual UGC, loyalty, referrals, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.

Responsibilities:

  • Giving high-quality technical assistance for the Enterprise-level Yotpo customers world-wide
  • Assist customers through Livechat, email, support tickets and phone calls
  • Quickly identify issues and provide suggestions for long-term resolutions

Requirements:

  • Exceptional verbal and written communication skills in English
  • Excellent communication skills in phone, email and live chat
  • At least one year working experience with:
    • HTML and CSS
    • SQL
  • Proficiency in Javascript - advantage (working experience - bigger advantage)
  • Good familiarity with APIs
  • 2 years of previous B2B technical support experience (working with high-profile customers - advantage)
  • Team player, problem solver, fast learner and service-oriented
  • Availability to work 5 shifts a week including some evening shifts (ability to work Monday-Friday - advantage)
You can find us here:
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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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