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Crain's 2019 Built in 2021
Delivery New York

Solutions Engineer

Yotpo is looking for an experienced Solutions Engineer who will manage onboarding and post-sale tasks for Yotpo’s Premium customers. Working hand-in-hand with our Client Success Managers, R&D, products and support. The Solution Engineer will ensure our clients see the full value of the Yotpo Platform and how it can best integrate and suit the business needs of their organization.This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. If you’re a people person at heart, a self-starter, and a team player - we want to hear from you!

You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce marketing platform helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX and Steve Madden. We have four global locations and $101M in funding from investors including Bessemer, Blumberg Capital & Access Industries.

The Role: 

  • Guide Yotpo customers towards successful integration of Yotpo’s products as a client-facing resource as their tech owner 
  • Develop a mastery of the Yotpo Platform to assist customers optimize Yotpo products, ensuring they are using Yotpo to its fullest and preventing future pain-points
  • Serve as main technical POC for Yotpo’s clients and provide out-of-the-box along with tailor-made solutions to ensure smooth onboarding experience to your clients  
  • Identify and promote client’s agenda, requirements and needs internally
  • Serve as a key resource to our product and development teams. As an expert on the ins and outs of the product, close collaboration with R&D and involvement in merchant growth and product decision-making process

 

Requirements:

  • Minimum of 3+ years' relevant experience in a solution engineering and/or consulting role with 2-3 years working directly with customers.
  • Bachelor's Degree - preferably in Computer Science, Information Systems, or Business
  • Engaging persona with the ability to build relationships with business and technical contacts at all levels of a client's and Yotpo organization.
  • Experience in eCommerce and/or business software (SaaS) preferred.
  • Strong technical background with excellent problem solving and multitasking skills
  • Excellent written and verbal communication skills
  • Ability to self-manage and take initiatives
  • Knowledge of web technologies such as HTML, CSS
  • Knowledge of Javascript, jQuery, PHP - advantage
  • Experience in REST API - advantage

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Yotpo:

  • 100% coverage of employee medical premiums; 90% coverage of dependent/family premiums.
  • Comprehensive dental, life, disability and vision coverage.
  • Generous PTO, holidays and flex days.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • In light of the global pandemic, all Yotpo teams are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, Yotpo programming includes diversity & inclusion efforts, a mentorship program, and affinity groups like Yotpo Cares and Women at Work. You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged.

Yotpo champions diversity. We welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

You can find us here:
When you apply to a job on this site, the personal data contained in your application will be collected by Yotpo (“Controller”).

Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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