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Crain's 2018 Crain's 2018
Client Relations New York

Implementation Manager

As a Yotpo Implementation Manager, you will be the primary liaison between our CSMs, product team, developers, creative teams and clients, you ensure that implementations run efficiently and that our internal timelines are met. You’ll be responsible for pinpointing inefficiencies in the business and working alongside all relevant teams to project manage and develop solutions.  

You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce marketing platform helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX and Steve Madden. We have four global locations and $101M in funding from investors including Bessemer, Blumberg Capital & Access Industries.

You will:

  • Manage the post-sale implementation of loyalty and referral programs for our highest-value and most well-known clients
  • Lead the implementation effort for these clients by providing strategic insight and direction based on client goals and product capabilities
  • Communicate client asks to our designers to create loyalty program designs
  • Collaborate with our developers to bring a program to life on a client’s site
  • Maintain project timelines -  setting and managing expectations - identifying risks to timeline throughout and mitigating with clients or internal teams when necessary
  • Partner with Swell product managers and developers to identify and prioritize new feature requests and integration opportunities
  • Suggest improvements to the implementation process - including the use of new tools to enable the process to move more efficiently 

 

Ideally, you’ll bring:

  • 2+ years in a client-facing and/or software project management role
  • Scrappiness; you are a self-starter who works proactively to solve your own problems
  • Impeccable communication skills, both verbally and via email. These skills are key as you should have a knack for explaining complex concepts in a straightforward, clear way.
  • An expert at managing multiple, competing priorities
  • Team player who can hold colleagues and clients accountable when necessary, but who will also acknowledge and acclimate to other’s schedules and bandwidth when appropriate
  • Extra kudos for experience with project management software such as Asana or Trello
  • Must have a valid U.S. work authorization to apply


Benefits and Perks:

  • Comprehensive healthcare: medical, dental, life, and vision
  • 401K matching
  • Generous PTO and summer flex days
  • Commuter benefits
  • Stocked kitchen of snacks and beverages
  • Company outings and happy hours
  • Individualized rewards and recognition
  • Wellness and philanthropic programming and events
  • Working with game-changing technology and the most progressive brands in eCommerce

Yotpo’s employee-centric culture earned us coveted spots on Crain’s New York Business’ Best Place to Work as well as BuiltInNYC’s Best Places to Work. Yotpo’s initiatives and programming are directly inspired by employee feedback. These include a Mentorship Program, an expansive D&I program, affinity groups like Yotpo Cares and Women at Work, and professional development for all. You’ll be working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged.

Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.



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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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