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Customer Success Tel Aviv-Yafo

Solutions Engineer

Yotpo is looking for an experienced Solutions Engineer who will manage onboarding and post-sale tasks for Yotpo’s Premium customers. Working hand-in-hand with our Client Success Managers, R&D, products and support. The Solution Engineer will ensure our clients see the full value of the Yotpo Platform and how it can best integrate and suit the business needs of their organization. This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. If you’re a people person at heart, a self-starter, and a team player - we want to hear from you!

You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce marketing platform helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX and Steve Madden. We have four global locations and $101M in funding from investors including Bessemer, Blumberg Capital & Access Industries.

The Role: 

  • Guide Yotpo customers towards successful integration of Yotpo’s products as a client-facing resource as their tech owner 
  • Develop a mastery of the Yotpo Platform to assist customers optimize Yotpo products, ensuring they are using Yotpo to its fullest and preventing future pain-points
  • Serve as main technical POC for Yotpo’s clients and provide out-of-the-box along with tailor-made solutions to ensure smooth onboarding experience to your clients  
  • Identify and promote client’s agenda, requirements and needs internally
  • Serve as a key resource to our product and development teams. As an expert on the ins and outs of the product, close collaboration with R&D and involvement in merchant growth and product decision-making process

Requirements:

  • Minimum of 3+ years' relevant experience in a solution engineering and/or consulting role with 2-3 years working directly with customers
  • Bachelor's Degree - preferably in Computer Science, Information Systems, or Business
  • Engaging persona with the ability to build relationships with business and technical contacts at all levels of a client's and Yotpo organization
  • Experience in eCommerce and/or business software (SaaS) preferred
  • Strong technical background with excellent problem solving and multitasking skills
  • Excellent written and verbal communication skills
  • Ability to self-manage and take initiatives
  • Knowledge of web technologies such as HTML, CSS
  • Knowledge of Javascript, jQuery, PHP - advantage
  • Experience in REST API - advantage

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Yotpo

Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Yotpo is a Forbes Cloud 100 company with offices worldwide including New York, London, and Tel Aviv.

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