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Client Relations Tel Aviv-Yafo

Associate Client Success Manager

Our Client Success Managers mission is to establish partnerships with our premium clients, based on value and ROI. These partnerships are created by securing long lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services.  

Responsibilities:

  • Get to manage one of the most exciting client domains in Yotpo's portfolio- startups and entrepreneurs.
  • Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
  • Building strong relationships with clients based on your ability to earn their trust and deliver.
  • Proactively identifying opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
  • Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
  • Simultaneously and successfully managing multiple client relationships.
  • Leading the knowledge sharing effort, from the customer’s voice to all departments in the company.
  • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.
  • Able to work some evenings (for our US-based clients)  


Requirements:

  • Bachelor's Degree in Business Administration, Information Systems, Economics, Law, or other relevant fields
  • 2+ years minimum experience in a client facing role - preferably in a SaaS environment.
  • General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
  • High-level technical know-how in web design and development projects, analytics and tracking, CMS platforms,HTML/CSS and API calls.
  • A proven record of retaining and growing multiple client relationships.
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in hyper-fast paced and changing environment.
  • Superior organization and prioritization skills, along with focused attention to detail.

 

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Your personal data will be processed for the purposes of managing Yotpo’s recruitment related activities and will be shared with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by Yotpo to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site and will be subject to appropriate additional safeguards under Privacy Shield Framework. Your personal data will be retained by Yotpo as long as Yotpo determines it is necessary to evaluate your application for employment.
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