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Crain's 2019 Built in 2020
Sales New York

Sales Engineer

Yotpo is looking for an experienced Sales Engineer who will work to support the US Account Management Team throughout the entire sales cycle. This person’s technical expertise and deep eCommerce knowledge will help to drive revenue by building confidence with our sales prospects. Working hand-in-hand with our Account Management team in the US, the Sales Engineer will ensure our prospective clients see the full value of the Yotpo Platform and how it can best integrate and suit the business needs of their organization.

To achieve these goals, the Sales Engineer will work to scope out an ideal integration path, develop technical deliverables, and determine all necessary technical resources prior to a client’s deployment. They will also serve as the primary conduit between sales, product management, and R&D, communicating the needs of prospects, and advising around potential product enhancements. The Sales Engineer will work closely with the prospect at various stages to fully understand the problem to be solved. This will include recommending and demonstrating appropriate creative solutions, building and delivering business cases, and telling stories in a compelling narrative. 

This is an exciting opportunity to join as our first SE supporting our ever-expanding Account Management team!

 

The Role:

  • Work with the Yotpo Account Management Team to provide both technical, product, and business expertise internally and directly to prospects.
  • Prepare and present both standard and custom technical demonstrations of the Yotpo platform to prospective clients.
  • Ensure potential customers understand the solution (technical & services) and resource requirements.
  • Collaborate with the Mid-Market and SMB Account Executives on planning, certifying and delivering the business case to a prospect.
  • Ownership of RFP/RFI process by working to define internal timelines, recruiting and coordinating necessary team members, creating uniformity of the product and quick delivery.
  • Ownership of Technical Security Assessments by coordinating with our CISO office and Security teams.
  • Capture and document client requirements to provide a scope of work and recommended solution.
  • Collaborate with the Engineering and Project Management teams to provide the scope of a Statement of Work (SoW).
  • Develop a mastery of the Yotpo Platform to provide ownership of pre-sales support materials, preparation of standardized demos, and the potential training of other team members as well as the Sales team.
  • Provide feedback to product and engineering teams on market requirements and potential enhancements.

 

Requirements:

  • Minimum of 3+ years’ relevant experience in a pre-sales engineering, solutions engineering, and/or consulting role with 2-3 years working directly with customers.
  • Bachelor’s Degree - preferably in Computer Science, Information Systems, or Business
  • Experience working with web technologies such as Restful APIs / HTTP / JavaScript, HTML, CSS
  • Excellent presentation skills and confidence in front of larger audiences.
  • Engaging persona with the ability to build relationships with business and technical contacts at all levels of a client’s organization.
  • Ability to articulate and document both product-specific as well as high-level technical solutions to solve customers’ business problems.
  • Experience in eCommerce and/or business software (SaaS) preferred.
  • Understanding of sales methodologies and experience in solution selling.
  • Digital marketing and/or advertising technology experience preferred.
  • Work well in a team environment.
  • Willing to travel 15-20% of the time (when travel fully resumes).

 

Why Yotpo:

  • The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
  • The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
  • The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
  • The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!

About Yotpo:

Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.

Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

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