Ecommerce Manager

Role & Responsibilities:

We are looking for an Ecommerce Manager to join the MZ Wallace team. This role will report to the Senior Director of E-commerce and will be based out of the NYC office. This role will oversee and manage the ecommerce operations, content strategy, and supporting international expansion. Ensure seamless product launches, optimize the customer journey, and maintain consistency in branding and messaging across all digital touch points. The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional customer experiences in a global context. 

Responsibilities 

• Maintain and execute the visual ecommerce merchandising strategy to align with brand standards and drive sales. 
• Support day-to-day operations of the ecommerce division, including website updates and UX research to optimize the customer journey. 
• Assist in the setup, launch, and quality control of new product offerings to ensure a seamless customer experience. 
• Oversee the creation, organization, and deployment of website content and assets, ensuring timely delivery and adherence to project timelines. 
• Collaborate with marketing teams to align content strategies with broader business objectives. 
• Manage content calendars, track project progress, and ensure all assets meet quality and branding standards. 
• Monitor the effectiveness of campaigns and website performance, using data-driven insights to recommend and implement improvements. 
• Partner with Ecommerce and Marketing teams to craft strategies tailored to international markets, leveraging regional holidays, events, and trends for relevance. 
• Ensure accurate translation and localization of website content to reflect cultural nuances and regional preferences. 
• Stay current on ecommerce trends, risks, opportunities, and the competitive landscape to identify growth areas, including AI and personalization.  
• Maintain awareness of emerging ecommerce technologies and practices to improve processes and drive innovation. 

Skills & Requirements

Interpersonal Skills 

• Resourceful self-starter with exceptional attention to detail and commitment to quality 
• Strong time and project management skills, including managing multiple projects simultaneously 
• Effective communication skills, both verbal and written to voice opportunities for optimization 
• Ability to adapt to a fast-paced, dynamic work environment. 
• Strong collaboration skills and the ability to work effectively across departments. 
• Proactive problem-solver with a continuous improvement mindset
• Collaborative team player with a global perspective

Education/Experience 

• Bachelor’s degree in Marketing, Business, Communications or a related field, or equivalent experience. 
• 2+ years of experience in ecommerce, digital marketing, or a related role. 
• Strong understanding of ecommerce platforms, UX principles, and digital merchandising. 
• Experience with content management systems (CMS) and managing content calendars. 
• Familiarity with website analytics tools (e.g., Google Analytics) to track performance and inform strategies. 
• Experience with international markets, localization, and translation processes. 
• Proficiency in project management tools and software (e.g., Airtable, Jira, or similar). 
• Understanding of content editing/creation tools such as Adobe Creative Suite is a plus 
• Multilingual abilities or experience working with translation agencies is a plus. 

What We Offer:

• Competitive salaries with annual bonus eligibility
• Annual performance appraisal & compensation review
• 401(k) with employer match
• Health, dental, and vision insurance
• Pre-tax transit accounts
• Vacation, personal, and holiday time-off
• Free and discounted MZW product
• Fully-stocked kitchen and weekly catered lunches
• Happy hours on our roof deck and seasonal team outings
• Continuing education
• Beautiful SoHo office