Yotpo & Re:amaze

The powerful integration between Yotpo and Re:amaze allows brands to instantly see customers’ Yotpo profile, across reviews and loyalty, during customer conversations within Re:amaze. When customers leave their reviews, customer support agents can tailor their responses to match reviewers’ sentiments, even via SMS.

Integration benefits

Use Re:amaze to easily see customers’ review history and prompt for reviews in customer support content. The integration also enables brands’ support agents to see customers’ loyalty points and relevant rewards directly inside emails or chats.

Integrates with
SMSBump icon
SMSBump
Loyalty & Referrals icon
Loyalty & Referrals
Reviews icon
Reviews
Categories
Help Desk & CRM, Chat & Messenger
Supported platforms
Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, Woocommerce
Contact information
Supported platforms
Shopify, Shopify Plus
Supported plans
growth, prime, platinum, enterprise
Developed by Yotpo Contact Support

Use Cases

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

From SMS to tickets

Automatically create tickets in your Re:amaze support system whenever a customer responds to a text message.

Solve tickets via SMS

Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.

From SMS to tickets

Automatically create tickets in your Re:amaze support system whenever a customer responds to a text message.

Supported plans
platinum, enterprise
Developed by Re:amaze

Use Cases

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.

Supported plans
free, growth, prime, premium, enterprise
Developed by Re:amaze

Use Cases

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.

Respond to reviews and questions

Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.

Collect service reviews

Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.

YOTPO POWERS THE WORLD'S FASTEST-GROWING BRANDS

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Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

Shopify plus logo Laura Doonin, Commercial Director
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