Re:amaze Integration
Re:amaze is a help desk and customer messaging platform designed for eCommerce brands. An all-in-one solution including multi-channel shared inbox, live chat, chatbots, FAQ, and status page.
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Yotpo & Re:amaze
The powerful integration between Yotpo and Re:amaze allows brands to instantly see customers’ Yotpo profile, across reviews and loyalty, during customer conversations within Re:amaze. When customers leave their reviews, customer support agents can tailor their responses to match reviewers’ sentiments, even via SMS.
Integration benefits
Use Re:amaze to easily see customers’ review history and prompt for reviews in customer support content. The integration also enables brands’ support agents to see customers’ loyalty points and relevant rewards directly inside emails or chats.
Integrates with
SMS
Reviews & UGC
Loyalty & Referrals
Categories
Help Desk & CRM,
Chat & Messenger
Supported platforms
Shopify,
Shopify Plus,
Adobe Commerce (Magento),
BigCommerce,
Woocommerce
Contact information
Supported platforms
Shopify,
Shopify Plus
Supported plans
growth,
prime,
platinum,
enterprise
Developed by
Yotpo
Contact Support
Use Cases
Solve tickets via SMS
Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.
From SMS to tickets
Automatically create tickets in your Re:amaze support system whenever a customer responds to a text message.
Supported plans
platinum,
enterprise
Developed by
Re:amaze
Use Cases
Personalize conversations
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.
Supported plans
free,
growth,
prime,
premium,
enterprise
Developed by
Re:amaze
Use Cases
Personalize conversations
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.
Respond to reviews and questions
Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.
Collect service reviews
Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.
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