Re:amaze is a help desk and customer messaging platform designed for eCommerce brands. An all-in-one solution including multi-channel shared inbox, live chat, chatbots, FAQ, and status page.
The powerful integration between Yotpo and Re:amaze allows brands to instantly see customers’ Yotpo profile, across reviews and loyalty, during customer conversations within Re:amaze. When customers leave their reviews, customer support agents can tailor their responses to match reviewers’ sentiments, even via SMS.
Use Re:amaze to easily see customers’ review history and prompt for reviews in customer support content. The integration also enables brands’ support agents to see customers’ loyalty points and relevant rewards directly inside emails or chats.
Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.
Automatically create tickets in your Re:amaze support system whenever a customer responds to a text message.
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including point balance, VIP tier, number of referrals and more.
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average review scores and more.
Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.
Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.
