---
url: /integrations/gladly/
title: "Gladly Integration | Yotpo"
canonical: https://www.yotpo.com/integrations/gladly/
---

# Gladly

[Integrations / Reviews & UGC](/integrations)

Yotpo and Gladly's integration for Reviews bridges the gap between customer feedback and live support. By surfacing review history and sentiment directly within the Gladly platform, brands can eliminate repetitive customer explanations and transform negative feedback into retention opportunities.

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**Gladly** is an AI-powered customer service platform for B2C brands, unifying omnichannel conversations (voice, chat, email, SMS) around the customer- not tickets- to deliver personalized support and maximize lifetime value.

Product

[Loyalty & Referrals](/integrations/gladly-loyalty/)  Reviews & UGC

Platform

Adobe Commerce (Magento)   BigCommerce   Others   Salesforce Commerce Cloud   Shopify

Category

Help Desk & CRM

Supported Plans

Free   Starter   Pro   Premium   Enterprise

Developed by

Gladly

Resources

[Gladly Integration Guide](https://help.gladly.com/docs/yotpo-on-app-platform)

## Integration Benefits

This integration embeds Yotpo review data directly into Gladly, giving agents and AI instant visibility into customer sentiment, scores, and photos before a chat even begins. By eliminating the need for customers to repeat their feedback, brands can proactively address negative reviews through automated priority routing and tailored AI responses, turning friction into fast, personalized resolutions.

## Reviews & UGC Use Cases

Personalize conversations

Display aggregated customer data from Yotpo within your help desk to personalize conversations, including a customer's most recent reviews, ratings, content, and product details.

Prioritize customers

Set custom rules to route tickets based on customers previously submitted review feedback.

Contextual AI responses

Curate custom guides for your AI chatbot to provide contextually aware and personalized responses that acknowledge customer's past reviews data.

## Featured integrations

Reviews & UGC

### [Dixa](/integrations/dixa/)

Yotpo & Dixa’s integration surfaces customer sentiment and review history directly within the help desk. By providing agents with real-time access to UGC and ratings data, teams can address feedback instantly, turn negative experiences around, and foster deeper brand trust.

Learn more

Loyalty & Referrals

### [Dixa](/integrations/dixa-loyalty/)

The Dixa and Yotpo integration syncs loyalty points and VIP tiers into every ticket. Empower agents to reward customers and boost retention during support.

Learn more

Loyalty & Referrals

### [Gladly](/integrations/gladly-loyalty/)

Yotpo and Gladly's integration empowers brands to turn support interactions into loyalty-building moments by bringing deep customer context directly into the Gladly platform. By syncing real-time Yotpo Loyalty data, support teams and AI agents gain a unified view of the customer’s value and history, ensuring every conversation is personalized and impactful.

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Loyalty & Referrals

### [Siena](/integrations/siena-loyalty/)

The Siena and Yotpo integration allows merchants to allow AI automate responses and leverage Loyalty data to answer customer questions dynamically onsite.

Learn more