Drive potential customers to your site with Questions & Answers
Community Q&A acts as a communication channel between interested shoppers and past buyers, so you can drive engagement and increase word-of-mouth about your brand.
Your customers are bound to have questions. Creating a path for them to interact with you as well as other shoppers is not only a great way to get your shoppers to engage with your brand, but to show new visitors that you care about their satisfaction and experience.
Typically, brands have tended to take customer questions offline, opting to let support teams handle any issues that are raised by site visitors. But in a noisy online market where every buyer must sift through endless options to search for the product they want, providing a space for conversations where potential buyers can see them helps build trust around your brand.