Step 1: We built a review sentiment model by analyzing reviews

We analyzed one million reviews to find the most common words used in 1, 2, and 3-star reviews and in 4 and 5-star reviews.

Classify common words

We classified the most common words in reviews.
The most common words in 1, 2, and 3-star reviews were classified as bad. The most common words in 4 and 5-star reviews were classified as good.

Assign a score

We then assigned each word a score depending on how many times it appeared in each category. Words that often appeared in both categories were discarded.

Step 2: Each review is processed by our algorithm

Detect positive and negative words

Now, when businesses generate reviews through Yotpo, we run every review through our algorithm which detects positive and negative words and their polarity.

The output, from 1-100%, is a ranking of the likelihood that the review contains positive or negative customer sentiment.

How sentiment grows your business

Increase Conversion Rate

Make sure the most positive reviews show first on your website to convert more shoppers into buyers.

Grow Traffic

Automatically post & promote the best reviews to your social channels to increase click-throughs to your site.

Save Time

Automate your marketing with confidence that you're using the best customer content.

Make customers your biggest marketing asset

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