Slate Milk Collects 3.5x More Reviews With Yotpo Premium

  • Industry
    Industry
    Food & Beverage
  • Platform & integrations
    Platform & integrations
    Shopify
  • Challenge
    Challenge
    A fast-growing brand with a lean team looking to collect more reviews to build brand credibility and drive conversion
  • Solution
    Solution
    Upgrade from a self-service plan to an annual plan with a dedicated Customer Success Manager, automated and on-brand review requests, and advanced features
  • Results
    Results
    Only 4 months after upgrading, 3.5x more reviews collected and order-to-review CVR increased from 6.2% to 10.6% with customized review requests
Small decisions make a big difference. Like which chocolate milk you choose.

Company

In 2017, Manny Lubin and Josh Belinsky had a common goal: create a better chocolate milk. The milks on the market tasted delicious, but they were high in sugar and preservatives. They knew there had to be a more nutritious alternative. 

So, they created Slate: a better chocolate milk. Low in sugar, high in protein, and available in a shelf-stable aluminum can, Slate is a healthier, trendier, and more convenient option for people of all ages. Slate launched into the market in 2019 and is now available in over 400 retail stores across the country. 

From day one, Josh and Manny realized a reviews solution would be an essential part of their business’ success to allow customers to endorse the products and drive brand credibility.

We’re a small team, so if there’s anything we can automate to improve our business, we’ll find it.
Manny Lubin
Manny Lubin
Co-Founder, Slate
700+
Reviews collected
four months after upgrading

Challenge

As a growing brand, it’s essential to know if your customers are satisfied. “I know that people trust reviews,” says Manny Lubin, Co-Founder of Slate. “We were looking for a platform our consumers could use to not only give us feedback, but also validate the product and tell us they loved it.” With more feedback from their loyal customer base, the team could focus on iterating the product for continued success.

Slate is run by a small team, and their rapid growth meant they needed a reviews solution that could scale with them and be flexible with a tight budget.  Reviews could also help the new brand build credibility — and boost conversion from new shoppers visiting their site, especially traffic from their highly-effective social media advertising campaigns. 

Luckily, Yotpo Reviews fit their vision and their budget.

Reviews help us think differently about the future. People leave feedback telling us they love a product, but they’d also like a certain flavor, or they wish that they could get two flavors. These are our favorite reviews — they help us shape our roadmap. Our consumers have a voice in how we think about making changes to the product.
Manny Lubin
Manny Lubin
Co-Founder, Slate

Solution

Slate first partnered with Yotpo on a free self-service plan, built to enable small businesses to start collecting reviews right away. As Slate grew quickly and saw the positive impact reviews were having on the business, the team realized they needed to get more, fast. “We wanted more automated review request emails going out than we could get on the free plan,” says Lubin. “We’re all about ‘set it and forget it.’”

Slate upgraded to the Powerhouse plan and received the added help of a Customer Success Manager (CSM), a dedicated partner to optimize their strategy. “Our CSM was a huge help,” says Lubin. “He created a few custom review request options for us, including high-converting subject lines and coupons, and I simply chose the one I liked. For a small company like us, that level of service has been invaluable, and the customized emails have been great for brand building.

Now, Slate features reviews & ratings on their homepage, product pages, and category pages, as well as Smart Filters on product pages that enable shoppers to sort through topics to quickly find relevant reviews. “I love Smart Filters because we can provide customers with a quick way to search for reviews they care about, like a specific flavor or packaging type. Saving someone’s time is always an added benefit.”

70%
Increase
in order-to-review CVR
Advice
Capture every review at every opportunity. With Yotpo, it’s especially easy, because it’s free to get started and scale as our business continues to grow. The positive reviews can push a consumer over the edge, and the negative ones can help you make internal decisions that you wouldn’t have already made.
Manny Lubin
Co-Founder, Slate
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