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Customer Success Manager

Customer Success Sofia

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Client Success Manager, your mission is to establish partnerships with our premium clients, based on value and ROI. These partnerships are created by securing long lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services. Be at the forefront of customer satisfaction, guiding clients through their journey and unlocking the full potential of our powerful platform!

You will:

  • Get to manage one of the most exciting client domains in Yotpo’s portfolio 
  • Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
  • Build strong relationships with clients based on your ability to earn their trust and deliver.
  • Proactively identify opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
  • Analyze key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
  • Simultaneously and successfully manage multiple client relationships.
  • Lead the knowledge sharing effort, from the customer’s voice to all departments in the company.
  • Identify and manage opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

About you:

  • Bachelor’s Degree in Business Administration, Information Systems, Economics, or other relevant fields
  • 3+ years of experience in CSM, account management or similar domain – preferably in a SaaS environment.
  • General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
  • General technical know-how in web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls.
  • A proven record of retaining and growing multiple client relationships.
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
  • Superior organization and prioritization skills, along with focused attention to detail.

What we offer:

  • Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
  • Individualized career development, rewards and recognition.
  • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Internal mobility program and refer-a-friend program
  • Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
  • Food vouchers – monthly
  • E-learning portals and knowledge sharing sessions.
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar.
  • Equity in options.
  • Hybrid working – 2 days/week in the office.