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Associate Customer Success Manager

Customer Success Sydney

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Associate Client Success Manager you will establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services.  

Responsibilities:

  • Manage one of the most exciting client domains in Yotpo's portfolio- startups and entrepreneurs.
  • Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
  • Building strong relationships with clients based on your ability to earn their trust and deliver.
  • Proactively identifying opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
  • Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
  • Simultaneously and successfully managing multiple client relationships.
  • Leading the knowledge sharing effort, from the customer’s voice to all departments in the company.
  • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

Requirements:

  • Previous experience in a client facing role.
  • A proven record of retaining and growing multiple client relationships.
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in hyper-fast paced and changing environment.
  • Superior organization and prioritization skills, along with focused attention to detail.
  • Must have a valid Australian work authorization to apply.

Bonus points for:

  • Experience in fast growing tech startup / B2B SaaS / e-commerce.
  • Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo Australia 🇦🇺

  • A monthly wellness budget (minimum of $400)
  • 25 Days off each year to do the things you love
  • Join a growing team, as we continue to launch across Asia!
  • Individualized career development, rewards and recognition. 
  • Wellness and philanthropic programming and events. 
  • In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
  • Meet our APAC team leaders: Suzy Nicoletti, Enzo Cavaliero, Jessica Minnett, Rad Mitic

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

#LI-Hybrid

Interested in Yotpo?
Schedule a call with one of our eCommerce experts to learn more.
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We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
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“Yotpo is a fundamental part of our recommended tech stack.”

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