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Delivery Services Engineer

Delivery Sydney

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As our first ever in market Delivery Services Engineer / Solutions Engineer you will manage onboarding and post-sale tasks for Yotpo’s Premium APAC customers. Working hand-in-hand with our Client Success Managers, R&D, products and support. This role will ensure our clients see the full value of the Yotpo Platform and how it can best integrate and suit the business needs of their organization.

This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. 

You will:

  • Be the technical point of contact for Customer Success and other internal stakeholders in our Australian office 
  • Act as the liaison between our go-to-market teams in Australia and the global Delivery (Support, Solutions, Customizations, Moderation, Onboarding) organization
  • Work closely with Solutions Engineers based in Tel Aviv and New York to ideate custom solutions for Yotpo’s customers across all customer segments (SMB/MM/ENT)
  • Work closely with Support Engineers to troubleshoot, debug, and resolve client issues for all segments of customers (SMB/MM/ENT)
  • Guide Yotpo customers towards successful integration of Yotpo’s products as a client-facing resource as their technical point of contact
  • Develop a mastery of the Yotpo Platform to assist customers optimize Yotpo products, ensuring they are using Yotpo to its fullest and preventing future pain-points
  • Serve as main technical POC for Yotpo’s clients and provide out-of-the-box along with tailor-made solutions to ensure smooth onboarding experience to your clients 
  • Identify and promote client’s agenda, requirements and needs internally
  • Serve as a key resource to our product and development teams. As an expert on the ins and outs of the product, close collaboration with R&D and involvement in merchant growth and product decision-making process

About you:

  • 3+ years' relevant experience in a Solution Engineering, Support Engineering, and/or consulting role, working directly with customers.
  • Bachelor's Degree – preferably in Computer Science, Information Systems, or Business
  • Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
  • Outstanding proven analytical skills and data-driven approach
  • Ability to be a collaborative team player, fast learner and problem solver who picks up new technologies quickly and thrives under pressure
  • Enjoy working with customers, supporting and teaching them, taking on responsibilities
  • Strong organizational skills with the ability to multitask and prioritize well in a fast-growing, dynamic work environment.
  • Experience in HTML, CSS, JavaScript, jQuery, PHP, REST API , and SQL
  • Must have valid Australian work authorization to apply.

Bonus points for: 

  • Experience in eCommerce and/or business software (SaaS) preferred.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo Australia 🇦🇺

  • A monthly wellness budget (minimum of $400)
  • 25 Days off each year to do the things you love
  • Join a growing team, as we continue to launch across Asia!
  • Individualized career development, rewards and recognition. 
  • Wellness and philanthropic programming and events. 
  • In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
  • Meet our APAC team leaders: Suzy Nicoletti, Emanuel Perez, Enzo Cavaliero, Jessica Minnett, Rad Mitic

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

#LI-Hybrid

Interested in Yotpo?
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“Yotpo is a fundamental part of our recommended tech stack.”

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