Careers Careers
All Open Positions

Customer Onboarding Manager – EMEA

Customer Success Tel-Aviv

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Customer Onboarding Manager you will be responsible for guiding customers through one or more of Yotpo’s products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

Responsibilities:

  • Serve as the primary point of contact for customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
  • Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
  • Train and educate customers on how to effectively utilize Yotpo products
  • Develop initial strategy and launch growth oriented campaigns with your customers
  • Improve and scale the Yotpo setup process
  • Act as liaison between customers and the Yotpo sales, product, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

  • You are a great relationship manager and excel talking to VP- and C-suite leaders
  • You can manage simultaneous software implementations for multiple clients
  • You can research, troubleshoot and solve complex software issues
  • You are a superb project manager and create organized plans that ensure customer success post-onboarding
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Native level English, spoken and written – a must; additional European languages – an advantage
Interested in Yotpo?
Schedule a call with one of our marketing consultants to learn more.
Thank you.
We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
Yotpo customers logosYotpo customers logosYotpo customers logos
Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

Shopify plus logo Laura Doonin, Commercial Director