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Technical Writer

Product Tel-Aviv

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We’re looking for a Technical Writer to join our amazing Product team!

As a Technical Writer you’ll own the product documentation & API guides for one or more of Yotpo’s leading products – both existing and strategic product lines. As you become an expert on our product and a true ambassador for our customers, you’ll have a crucial role in ensuring the quality of our knowledge base and API documentation. You’ll be a member of our product team and serve as a key link between our product managers, UX writers, engineers, UX designers, GTM & support team.

 Your domain will include:

  • Comprehensive knowledge base documents 
    • How-to documents 
    • Detailed developer guides
    • 3rd-party integration guides
  • SDK & API references
  • Other online materials

The ideal candidate will have a customer-focused mindset, technical savviness and the passion to describe the most complex concepts in simple & friendly terms. You’ll be expected to own your domain and independently manage and prioritize content creation according to project timelines.

Responsibilities:

  • Develop hands-on expertise with our product, and create user-friendly content to explain complex terms and topics
  • Create and maintain our product documentation (knowledge base articles, in-app tutorials and instructions)
  • Work closely with UX designers, product managers and other internal stakeholders to optimize documentation 
  • Write technical documentation for our external developer audiences such as API reference docs and developer guides
  • Take part in shaping Yotpo’s cross-product voice and tone, along with other writing team members across Yotpo and our partners

Qualifications & Requirements:

  • Native English Speaker
  • BA/BS degree or equivalent practical experience
  • At least 2 years of relevant experience working for a software vendor, for example, knowledge base writing, or online publishing, including experience with writing technical customer-facing materials
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
  • Quick learner, with a good grasp of technical concepts
  • Copywriting experience – advantage
  • Technical writing experience – advantage
  • Experience in a SaaS company – advantage
  • Experience in B2B Marketing – advantage 
  • Job Location: Tel Aviv, Israel 

 

 

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