Careers Careers
All Open Positions

Customer Strategy Manager – SMS

Customer Success Australia

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual UGC are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video.

https://youtu.be/eAdYLzvuvFo

Sound exciting? Then read on, because we’re on the hunt for the best and the brightest minds to help us achieve our vision.

As a Customer Strategy Manager – SMS, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services. Your goal will be that your clients SMS programs are as successful as possible, and you will achieve that by collaborating with them to build and execute a tailored SMS marketing strategy. 

If you shop online, you’ve likely used Yotpo. We’re the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Patagonia, Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate growth and create loyal customers. We’re a Series E, Forbes Cloud 100 company and perennial Best Place to Work with offices in New York, London, Boston, Sofia, and Tel Aviv.

You Will:

  • Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging Yotpo SMS Solution and 3rd party integrations.
  • Build strong relationships with clients based on your ability to earn their trust and deliver value.
  • Proactively identify opportunities and optimization points where Yotpo can deliver even greater value for our clients.
  • Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement.
  • Simultaneously and successfully manage multiple client relationships.
  • Lead the knowledge sharing effort derived from the voice of the customer between all departments of our company.

Ideally You’ll Bring:

  • Minimum of 2 years experience in a CSM, Account Management or Account Executive role – preferably in a SaaS environment
  • Experience with growth and retention strategies
  • General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
  • A desire to wow your customers
  • A proven record of retaining and growing multiple client relationships
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in hyper-fast paced and changing environment
  • Superior organization and prioritization skills, along with focused attention to detail
  • A valid U.S. work authorization

Bonus points for: 

  • Experience fast growing tech start up / B2B SaaS / e-commerce.

If you don’t meet 100% of the qualifications outlined above – that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Yotpo Australia:

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

 

Interested in Yotpo?
Schedule a call with one of our marketing consultants to learn more.
mailbox
Thank you!
We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
Yotpo Success Stories >
Yotpo Customers
Trusted by the worlds
fastest-growing brands
Yotpo Customers