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Customer Success Managers

Customer Success Sydney

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Customer Success Manager, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.  

We have several open CS positions across product and segment lines! 

You will:

  • Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging Yotpo solutions.
  • Build relationships with clients based on your ability to earn their trust and deliver value.
  • Demonstrate the continuous value of our solutions by successfully renewing annual customers.
  • Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
  • Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement.
  • Lead the knowledge sharing effort derived from the voice of the customer between all departments of our company.
  • Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of our clients. 

About You:

  • Experience in client management/strategy/consulting- preferably in a SaaS environment.
  • Native level English, spoken and written – a must!
  • A proven track record of retaining and growing client relationships.
  • Expertise presenting concepts and vision to senior teams and influencing their strategy.
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing
  • Positive attitude and ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in hyper-fast paced and changing environment
  • Must have a valid Australian work authorization to apply

Bonus points for: 

  • Experience in fast growing tech startup / B2B SaaS / e-commerce.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo Australia:

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

 

 

 

Interested in Yotpo?
Schedule a call with one of our marketing consultants to learn more.
Thank you.
We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
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Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

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